Outdoor Adventure Core Guide - Winter Season

At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

About the role

As part of the Outdoor Adventure team, you will play a key role in ensuring that every guest that visits Winter Park Resort has an excellent time and is excited to return. Your responsibilities include guiding guests on various daytime and evening experiences at Winter Park Resort such as: Nature and Summit snowshoe tours, SnoGo ski bike tours, teaching uphill ski & splitboard gear and leading tours, and helping guests in the shop with sales and rentals—all while conveying your passion for the mountains and the resort to our guests.

Responsibilities

• Responsible for the overall experience of Winter Park Guides guests, including on-time meet-up, friendly and knowledgeable service, excellent trail knowledge, and creating a fun atmosphere.
• Guide guests on snowshoe, SnoGo, uphill, and some night tours at Winter Park Resort.
• Follow all policies and procedures specific to the Outdoor Adventure Department, as well as Winter Park Resort policies and procedures.
• Ensure compliance with all laws and company policies with respect to workplace safety and work to achieve a zero-incident safety record.
• Understand the retail and booking process and assist guests within our store locations.
• Have a working knowledge of RTP and other booking systems. Responsible for accepting payments and making reservations for tours.
• Ability to sell retail and maintain a stocked inventory in a retail setting.
• Maintain a working knowledge of activities within the resort and surrounding community. Help curate adventure experiences for guests.
• Uphold a schedule of guiding and store hours.
• Adhere to direct and strict compliance with all safety standards.
• Other responsibilities as assigned.

Requirements

• High school diploma (or equivalent) required; some college desired.
• Five years' experience skiing/riding at Winter Park Resort.
• Guide experience or similar knowledge base.

Qualifications & Skills

• First Aid and CPR certified.
• Guest service first—honest, and follows established policies and procedures.
• Organized and attentive to detail.
• Hard working, team player.
• Strong communication skills.
• Able to handle and manage confidential information.
• Able to snowshoe, SnoGo, or ski in an outside, mountain environment for several hours.

Benefits

• Free season pass to Winter Park and all Alterra Resorts.
• Discounted friends & family tickets.
• Medical, dental, vision, life, and paid parental leave for eligible employees.
• 401(k) plan with 100% company match—up to 4%.
• Mental health resources for all employees.
• Food & beverage and retail discounts.
• Onsite employee childcare based on availability.
• Discounted equipment rentals, pro-deals, and more.

Pay

Hourly pay range: $18.00 - $19.00. Actual pay will vary and may be above or below the range based on factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is one component of Winter Park Resort’s total compensation package for employees. Other rewards may include many region-specific benefits.

Schedule

This position may be required to work evenings, weekends, and holidays.

Physical Requirements & Working Conditions

• Office Environment:
  • Able to lift, carry, or otherwise move and position a minimum of 40 pounds on an occasional basis.
  • Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis.
• Mountain Environment:
  • The primary physical environment is outdoors with high exposure to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc.
  • The degree of strenuous activity is considered high. Often lifting a weight of 50 pounds throughout the day is common.
  • Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.