Outbound Shipping Lead

About the role

Join the True Brands Team as Outbound Same-Day Shipping Lead! Are you a hands-on fulfillment leader who thrives in a fast-paced environment and knows how to keep order queues moving? True Brands is seeking an Outbound Same-Day Shipping Lead to drive 1st-shift fulfillment operations and ensure we hit our same-day shipping promise to our customers.

Responsibilities

• Direct daily fulfillment operations to ensure at least 98% of orders released prior to cutoff ship out same-day.
• Lead and support warehouse associates across both Business-to-Business (B2B) wholesale orders and Direct-to-Consumer (D2C) small parcel orders.
• Oversee daily staff executing cart picking and order packing for B2B and D2C channels.
• Address order issues, rollbacks, and sales requests promptly.
• Monitor active order queues and dynamically reallocate team members between picking and packing stations to prevent bottlenecks and hit same-day cutoffs.
• Ensure strict compliance with packing guidelines, B2B compliance labeling, pallet routing, and D2C shipment specifications.
• Coordinate staging, loading, and handoffs for parcel carriers (UPS, FedEx, USPS) and LTL/TL freight drivers; communicate directly with carriers for pickups and trailer scheduling.
• Partner cross-functionally with corporate Supply Chain, Inventory Control, and Customer Service teams to immediately resolve stock-outs, order holds, or inventory allocation issues.
• Identify workflow bottlenecks, reduce picking travel times, minimize dimensional weight costs, and drive continuous improvement strategies to lower cost-per-order.
• Maintain a clean, organized staging area adhering to 5S lean principles and OSHA regulations; ensure proper care and utilization of picking carts, pack terminals, scales, and dunnage dispensers.

Requirements

• Experience: 2–3 years in warehouse fulfillment operations, with at least 1 year in a lead, supervisory, or line coordinator role overseeing picking and packing.
• Channel Expertise: Strong working knowledge of high-volume D2C parcel fulfillment along with B2B routing, retail compliance, and LTL/palletized freight procedures.
• Technical Skills: Proficiency with Warehouse Management Systems (e.g., Deposco, Manhattan, HighJump), handheld RF scanners, and shipping software.
• Education & Physical: High school diploma or GED equivalent; ability to stand, walk, bend, and lift up to 50 lbs repeatedly throughout an 8- to 10-hour shift.

Qualifications

• Prior experience with Deposco WMS software.
• Experience handling fragile lifestyle products, glassware, or multi-SKU retail consumer goods.
• Familiarity with Lean Manufacturing, 5S principles, or process optimization methodologies.

Skills

• Proactive problem solver skilled in real-time workflow balancing.
• WMS systems proficiency.
• Cross-departmental communication.
• Continuous improvement mindset.

Benefits

• Perks & Discounts: 40% employee discount across all True Brands products (perfect for gifts!).
• Time Off: accrued PTO, plus 9 paid holidays.
• Comprehensive Healthcare: Medical, Dental, Vision, Life Insurance, plus FSA options.