Warehouse Lead - Outbound (Shipping)

Key Responsibilities

• Own all outbound shipments for assigned clients and order streams
• Oversee picking, staging, and final verification of outbound orders
• Perform final quality checks to confirm order accuracy, quantities, and labeling
• Ensure orders ship on the correct day using the correct carrier and service level
• Complete and verify all outbound shipping documentation (BOLs, packing lists, labels)
• Serve as the primary escalation point for outbound order issues or exceptions
• Partner closely with Customer Success to resolve order discrepancies and client inquiries
• Monitor and drive on-time shipping and outbound accuracy KPIs
• Support value-added services as required (kitting, labeling, special packaging)
• Operate forklifts and assist with picking/staging as needed
• Enforce safety, process, and quality standards across outbound operations
• Act as a floor leader, setting expectations and holding the team accountable

Requirements

• 3+ years of warehouse experience with a focus on outbound shipping operations
• Prior lead or senior operator experience preferred
• Strong understanding of shipping processes, carriers, and documentation
• Forklift experience across multiple lift types
• Experience working in a WMS environment
• Exceptional attention to detail and problem-solving ability
• Strong communication skills and customer-first mindset
• Positive, team-player mentality with a sense of urgency and ownership