Outbound Shipping Coordinator

About Fooji Fooji is a B2B2C marketing software company with purpose built logistics and human backed support. Our platform helps enterprise brands run sweepstakes and giveaway campaigns, send creator and influencer gifting at scale, and fulfill orders from marketing-driven pop-up social commerce stores - all backed by our own warehouse and fulfillment operations, so we actually get products into people's hands, not just run a dashboard. Our clients span CPG, hospitality, retail, and entertainment. This role is based onsite at our Lexington, KY warehouse. About The Role Fooji brings brand campaigns to life by getting real products into fans' hands. If you've worked in shipping, warehouse, or fulfillment and you like keeping a fast-moving operation on track, we'd love to talk. You'll own daily outbound shipping: prepping orders, working with carriers, solving problems as they come up, and making sure every package leaves on time. We love hearing new ideas. If you see a way to make shipping faster or more accurate, tell us. You'll work closely with our warehouse crew, Logistics, and Project Management teams, and you'll be the person who makes sure nothing falls through the cracks between them. What You'll Do Prioritize the day's shipping work around campaign deadlines and carrier cutoffsVerify order details, addresses, and special packaging requirements before anything shipsRecord package weights and dimensions, and print labels in our WMS and carrier portalsPrepare shipping paperwork, including labels, packing slips, manifests, and bills of ladingSupport international shipments with documents like commercial invoicesSchedule driver pickups, coordinate staging with the warehouse crew, and confirm counts at handoffTrack packages, resolve delivery issues and missed pickups, and manage claims and reshipmentsKeep records accurate and update order statuses throughout the dayKeep the shipping area organized and reorder supplies before they run lowFollow safety procedures and suggest improvements to speed and accuracy Requirements What You Bring 2+ years of experience in shipping, warehouse, or fulfillmentComfort with WMS platforms and carrier shipping toolsA solid understanding of parcel carriers, shipping labels, and pickup routinesA sharp eye for detail when checking paperwork and entering dataThe ability to stay organized and prioritize under tight deadlinesClear, friendly communication with teammates and driversA proactive approach to problem-solving, with good judgment about when to fix an issue yourself and when to escalate itComfort with spreadsheets and email, and the ability to learn new software quicklyMust be able to work on-site in our Lexington, KY warehouse Nice to Haves Freight and BOL experienceKnowledge of international shipping documentationExperience in campaign or promotional fulfillmentSpanish fluency (a big plus!) Benefits Health, Vision, and Dental Insurance; 100% covered for employee; 40% for dependentsUnlimited PTO and sick daysCompany paid Life insuranceCompany paid LTD insuranceFlexible schedule401k