Outbound Service Representative

About PayZen PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and reduce administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups, and are backed by leading venture capital investors including NEA, SignalFire, Viola Group, and 7Wire Ventures. Unlike traditional collections, PayZen never charges patients interest or fees, and we never send patients to collections. Our Outbound Service Representatives are advocates — not collectors — helping patients find a path to resolving their balances in a way that works for them. The Role We are seeking a persistent, people-first Outbound Service Representative to proactively reach patients with overdue payment plans and help them get back on track. This role is primarily outbound — you'll spend the majority of your day making calls — but you'll also handle a portion of inbound patient inquiries. This is the right role for someone who is comfortable having direct, sometimes difficult, conversations about money, and who can influence people toward action while always leading with empathy. You are motivated by outcomes, energized by volume, and committed to doing right by the patient. Hours: 9:30 AM - 6:00 PM Eastern Time Responsibilities Conduct high-volume outbound calls to patients with overdue payment plans, helping them understand their options and establish a path forwardLead empathetic, solutions-oriented conversations that influence patients to take action on their accountsHandle a portion of inbound patient inquiries, providing account support and payment plan guidanceEducate patients on PayZen's platform and the benefits of digital payment optionsCollaborate with providers as needed to resolve patient account issuesMaintain accountability to core performance metrics including time on calls, collection outcomes, and service qualityIdentify and surface patterns in patient objections or friction points to help improve scripts, tools, and processes Requirements 3+ years of experience in outbound sales, collections, payment plan servicing, or a high-volume customer-facing roleComfort with repetitive, high-volume outbound call workGenuine ability to influence people toward action while maintaining empathy and professionalismStrong problem-solving skills and ability to navigate objections in real timeExcellent verbal communication skills: clear, persuasive, and patientComfortable working independently in a remote environment with strong self-accountabilityAdaptable to evolving tools, processes, and scripts in a fast-moving startup Nice to Have Experience in healthcare, fintech, or payment servicingOutbound cold-calling or sales experience What We Offer An opportunity to positively affect the lives of thousands of patientsA flexible lifestyle that fits the modern work-life balanceA chance to join a high-growth company at an early stageHighly skilled co-workers with whom you can grow your skillsetBe a part of a team that revolutionizes medical payments in ways never seen beforeThe ability to impact company values and culture in a collaborative environment — we value all comments and suggestionsCompetitive pay, employer-paid healthcare, and stock options