Outbound Operations Manager

Responsibilities

• Leads and develops a team of front-line supervisors and approximately 150+ hourly Thrivers by embodying Thrive Market values
• Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information
• Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
• Maintain performance standards and consistent processes to guarantee reliable services
• Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors
• Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics
• Provide coaching and development opportunities to supervisors and employees to enhance performance
• Source and screen talent in collaboration with People Operations to maintain a skilled workforce for operational needs
• Analyze performance reports to identify areas for improvement and provide coaching to supervisors
• Set clear goals, promote accountability, and exemplify strong performance to support the mission of the operation
• Supports all safety programs and OSHA compliance to ensure a safe and secure work environment for all Thrivers
• Drives the fulfillment operation strategy to ensure that Thrivers are actively engaged, motivated and working towards end results
• Ensures the team follows core performance standards and established processes in order to drive a consistent experience for the member
• Drives the planning and execution of fulfillment operation goals and company continuous improvement initiatives

Qualifications

• Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
• High School diploma or equivalent
• Excellent written and verbal communication that is clear, concise, and polished
• Highest levels of integrity and ethics
• Dedicated to quality and high standards; Supportive of values
• Must be proficient in using G-Suite applications
• Able to work in a warehouse environment and understand Warehouse Management Systems (Highjump)
• Minimum of 5-10+ years of proven leadership/supervisory experience within a FC/DC or manufacturing environment
• Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving
• Proven ability to quickly adapt and drive the right results using data