Outbound CSR Service Scheduler

About the Role

This is a high-energy, phone-based role focused on outbound calling, customer follow-up, and appointment setting. If you’re someone who can stay focused, handle volume, and wants to earn based on production, this opportunity offers clear expectations, a consistent workflow, and the chance to grow into higher-level roles.

Responsibilities

• Make high-volume outbound calls daily
• Follow up with existing and inactive customers
• Schedule and confirm service appointments
• Re-engage customers for annual maintenance and services
• Use CRM systems to track activity, notes, and outcomes
• Follow call scripts and overcome common objections
• Maintain consistent call pace throughout your shift

Requirements

• Comfortable on the phone for the entire shift
• Strong work ethic and self-motivation
• Coachable and open to feedback
• Basic typing and computer skills
• Reliable personal transportation

Qualifications (Preferred)

• Outbound and/or inbound call center experience
• Customer service or sales background
• Experience using a CRM system
• Bilingual is a plus

Pay

Competitive hourly pay with commission on performance. Opportunity to increase earnings based on production.

Benefits

• Great hourly pay
• Benefits available at full time after 90 days
• Paid time off (PTO)
• Great commission incentives