Outbound Contacts Representative 2

About the role

The Outbound Contacts Representative 1 and 2 represent the company by making outbound contacts and performing administrative/clerical/operational/customer support/computational tasks. They work on routine and patterned assignments, ensuring timely responses to member and provider inquiries.

Responsibilities

• Make outbound contacts to members and/or providers regarding various issues.
• Perform basic administrative/clerical/operational/customer support/computational tasks.
• Follow up with members and/or providers as necessary.
• Ensure responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards.
• Interpret area/department policy and methods for completing assignments.
• Work independently, remotely, and with minimal supervision.
• Identify work expectations and quality standards, but have some latitude over prioritization/timing.
• Work within defined parameters and follow standard policies/practices.

Requirements

• 1+ year experience working in a call center environment such as heavy call volume, auto-dialer, dedicated inbound/outbound customer service or support role.
• 1+ year of customer service experience.
• Must reside in state of FLORIDA.
• Bilingual - English, Spanish. Must be able to speak, read and write in both languages without limitations or assistance.
• Able to work independently, remotely, and with minimal supervision.
• Intermediate to Advanced skills with Microsoft Office Word, Excel, Outlook, utilizing multiple shared systems, platforms, and ability to troubleshoot/resolve general technical issues.
• Strong typing and computer navigation skills with the capacity to use multiple computer applications simultaneously.

Preferred Qualifications

• Associate's or Bachelor's Degree.
• Experience in a healthcare setting.

Additional Requirements

• Anticipated Start Date: August 2026.
• Work Schedule: Monday through Friday between 8:00 and 5:00 PM Eastern Time.

Benefits

• Health benefits effective day 1.
• Paid time off, holidays, volunteer time and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance.
• Scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.

Work Style

Remote Work at Home.

Additional Information

• Social Security Alert: Humana values personal identity protection. Applicants may be asked to provide their Social Security Number, if it is not already on file.
• Work at Home Guidance: The self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Pay Range

$39,000 - $49,400 per year.

About Us

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.