Inbound Contact Representative 2

About the role

The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The role performs varied activities and moderately complex administrative/operational/customer support assignments. Responsibilities include performing computations, addressing customer needs, recording details of inquiries, and escalating unresolved issues.

Responsibilities

• Address customer needs which may include complex benefit questions, resolving issues, and educating providers.
• Record details of inquiries, comments or complaints, transactions or interactions and take appropriate action.
• Escalate unresolved and pending customer grievances.
• Interpret area/department policy and methods for completing assignments.

Requirements

• 2 years of customer service experience
• Strong customer service orientation
• Strong attention to detail
• Strong typing and computer navigation skills
• Able to manage multiple or competing priorities
• Effective verbal and listening communication skills

Qualifications

• Passionate about contributing to an organization focused on continuously improving consumer experiences
• Associate's or Bachelor's Degree preferred
• Previous inbound call center or related customer service experience
• Healthcare experience preferred

Skills

Use Your Skills To Make An Impact

Benefits

• Training: Virtual training beginning Aug 24th, Monday-Friday, 8am-4:30pm EST for the first 8 weeks.
• Shift: After training, shifts will be assigned Monday-Friday between 8am-6pm EST.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours: 40
• Pay Range: $39,000 - $49,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.