Outbound Contact Center Sales Coach

Position Summary

We are looking for a Sales Coach who genuinely loves developing people. Someone who gets energized watching an agent go from unsure to unstoppable, who leads by example and gets on the phones right alongside their team, and who understands that great coaching is equal parts skill-building and belief-building.

Core Responsibilities

• Coaching and Agent Development
  Lead morning huddles that energize the team and set the tone for the day
  Conduct over-the-shoulder trainings, scheduled roleplays, and 1:1 development conversations
  Coach agents through every stage of the script: opening, objection handling, and close
  Facilitate self-review discussions and deliver Salesforce feedback tasks
  Build and present agent development plans tied to weekly KPI performance

• Process Adherence and Accountability
  Navigate performance conversations with care and clear documentation, using Acknowledgement Forms
  Review QA results and address gaps with a coaching mindset

• Livestream Coaching and Escalations
  Be present on live calls and offer real-time feedback that agents can actually use
  Get on the phones yourself and show them what strong execution looks and feels like
  Handle refund requests and customer escalations with good judgment and a focus on what is right for both the customer and the business

• Cross-Functional Collaboration
  Partner with the Appointment Setting team to facilitate seamless setter-to-closer handoffs and set everyone up to win
  Work alongside Onboarding, Quality Assurance, and Operations to deliver a great customer experience
  Bring patterns and insights to leadership so the whole team can keep improving

What Success Looks Like

• Agents who grow in confidence, skill, and consistency

• Performance that becomes predictable, not volatile

• Objections handled with conviction, not hesitation

• A team that trusts the process because you showed them it works

• A culture where accountability and genuine support coexist

Compensation and Benefits

• Base salary: $55,000–$71,000 depending on experience

• Quarterly KPI bonus: up to $2,000 based on team performance across RPA, Close Ratio, and AOV

• Gross Profit bonus: 0.5% of Gross Profit generated by your direct report group each quarter

• Fully remote, full-time W-2 position with 6-month probationary period

• Unlimited PTO after 90 days

• Health and 401k benefits

Required Qualifications

• 2+ years coaching or managing outbound sales agents in a scripted environment

• A track record of helping agents improve, with real outcomes you can speak to

• Experience navigating performance conversations with both honesty and care

• Comfortable picking up the phone yourself and demonstrating what great looks like

• Ability to operate in a player + coach role; demonstrating the process with effective sales calls and showing your team how to do the same

• Salesforce proficiency preferred

• Experience with VoIP platforms for call monitoring and coaching