Outbound Call Specialist

Your Impact

As an Outbound Call Specialist, you'll strengthen funding quality by confirming that purchase-money loan contracts and customer details are accurate, complete, and legitimate before and after funding. Your work helps protect customers, dealers, and the business—while sharpening your verification, documentation, and fraud-awareness skills.

Key responsibilities

• Place outbound customer verification calls to validate retail installment contracts and application details
• Confirm identity, employment/income, residence, insurance, and key contract terms
• Review dealer-submitted documents and stipulations for completeness and compliance
• Spot red flags, inconsistencies, and potential fraud; escalate concerns appropriately
• Record call outcomes, notes, and follow-ups with strong data-entry accuracy
• Partner with underwriting, funding, and compliance to resolve documentation issues

Required skills/knowledge

• Microsoft Office (Excel/Word) and loan origination systems proficiency
• Experience with outbound verification calls and consumer lending documentation
• Strong phone professionalism, attention to detail, and time management

Pay

$23–$28 per hour

Schedule

Mon–Fri, 8:00 AM–5:00 PM

Benefits That Back You

• Competitive Pay and Success Sharing Plan
• Medical, Dental, and Vision coverage
• 401(k)- employer match and immediately vested!
• Life Insurance, Long and Short Term Disability Insurance, Accident Insurance. Pet Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous PTO and holiday schedule. Like to volunteer? We have a day for that too!

BEST. TEAM. EVER.

TEAMWORK & COMMUNICATION
ACCOUNTABILITY
ADAPTABILITY
RESPECT & INTEGRITY