Outbound Call Specialist
Ironhorse Funding is a leading provider of innovative, technology-driven, full-spectrum finance solutions to consumers and dealers in the motorcycle, powersports, RV, and marine markets. We provide customers across the entire credit spectrum access to financing and refinancing programs with competitive rates and flexible terms through our direct-to-consumer and dealer programs.
About the role
As an Outbound Call Specialist, you’ll strengthen funding quality by confirming that purchase-money loan contracts and customer details are accurate, complete, and legitimate before and after funding. Your work helps protect customers, dealers, and the business—while sharpening your verification, documentation, and fraud-awareness skills.
Responsibilities
- Place outbound customer verification calls to validate retail installment contracts and application details
- Confirm identity, employment/income, residence, insurance, and key contract terms
- Review dealer-submitted documents and stipulations for completeness and compliance
- Spot red flags, inconsistencies, and potential fraud; escalate concerns appropriately
- Record call outcomes, notes, and follow-ups with strong data-entry accuracy
- Partner with underwriting, funding, and compliance to resolve documentation issues
Requirements
- Microsoft Office (Excel/Word) and loan origination systems proficiency
- Experience with outbound verification calls and consumer lending documentation
- Strong phone professionalism, attention to detail, and time management
Benefits
- Competitive Pay and Success Sharing Plan
- Medical, Dental, and Vision coverage
- 401(k) with employer match and immediate vesting
- Life Insurance, Long and Short Term Disability Insurance, Accident Insurance
- Pet Insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Generous PTO and holiday schedule
- Paid volunteer day
Pay
$23–$28 per hour
Schedule
Monday–Friday, 8:00 AM–5:00 PM or 8:30 AM–5:30 PM (onsite)
Core Values
- Serve & Help
- Teamwork & Communication
- Accountability
- Adaptability
- Respect & Integrity