Outbound Call Representative

Gladex Travel and Tours Corp is seeking an Outbound Call Representative to assist with flight and hotel planning, custom itineraries, travel packages, traveler service, and reservation support. This is a full-time, 100% remote position open to candidates throughout the United States.

Responsibilities

• Handle assigned inbound or outbound calls related to flight and hotel planning, custom itineraries, travel packages, traveler service, and reservation support.
• Confirm the purpose of each interaction and document the outcome accurately in the approved system.
• Explain the purpose of the call clearly, confirm relevant details, and answer routine questions accurately.
• Record call outcomes, disposition codes, notes, follow-up dates, and contact updates.
• Schedule callbacks, route qualified inquiries, or escalate requests to the correct team as needed.
• Follow call-quality, consent, privacy, and do-not-contact procedures on every interaction.
• Meet assigned call-volume, contact-rate, documentation, and follow-up expectations.

Requirements

• Clear verbal communication, active listening, and a professional phone manner.
• Comfort making a high volume of outbound calls and documenting outcomes accurately.
• Ability to follow scripts while responding naturally to routine customer or prospect questions.
• Comfort using CRM, dialer, scheduling, and contact-management systems.
• Reliable internet access, a quiet workspace, and consistent follow-through.
• A pre-employment background check is required.

Pay

$45,000 - $52,000 per year

Schedule

Full Time, 100% Remote