Outbound Business Account Representative

About the role

Join Sparklight’s Business Sales Team as an Outbound Business Account Representative and unlock your sales potential. In this role, you will connect with small and mid-sized businesses and show them the value that switching to Sparklight's broadband, phone, and cable services can bring. Your sales will positively impact local companies by ensuring reliable connectivity for small business owners, hotels, and more.

Responsibilities

• Follow up with current customers to ensure satisfaction with their services.
• Upsell services by asking discovery questions and presenting additional options that better fit customer needs.
• Make outbound calls to connect with potential business customers and present Sparklight’s communication packages.
• Provide high-level customer service by ensuring accurate entry of customer data into the SalesForce system.
• Use expertise of Sparklight’s products to assist customers with questions and demonstrate why switching to Sparklight is the best choice.
• Problem-solve and find solutions to encourage business customers to commit.

Requirements

• Three to six months of related experience and/or training; previous outbound telemarketing experience in a call center is preferred.
• Ability to direct conversations and close sales.
• Outgoing personality with a proactive approach.
• Associate’s degree or higher is preferred but not required.

Core Competencies

• Committed: Values each customer and works hard to retain their business while supporting our communities.
• Helpful: Delivers support in ways most useful to customers, addressing their needs with expertise, respect, and empathy.
• Proactive: Anticipates customer needs and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal: Knows customers well and tailors communications to address their specific needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) with 100% company match (program starts after 1 year of service, up to 5% of eligible compensation).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 in the first year).
• Up to $75 per month towards cable and internet services.
• Annual community support to various organizations across the U.S.
• Associate recognition and awards programs.
• Advancement opportunities.
• Collaborative work environment.

Cable One and our family of brands is an equal opportunity employer. Job offers are contingent upon the results of background, drug screening, and reference checks.