OTC Coordinator
Solis Health Plans · Doral, FL · 1 mo ago
OTHRFull-time
We need to output HTML fragment with sections only if real content. Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content.
Given posting: Position Summary (maybe About the role). Essential Duties & Responsibilities (Responsibilities). Qualifications & Education (Qualifications). Also there is Working Conditions, Physical Requirements, Performance Measurements etc. Those could be part of Requirements or Skills? The instruction: Use headings for those categories if content exists. We should include sections that have real specific content.
We have:
- About the role: Position Summary paragraph.
- Responsibilities: Essential Duties & Responsibilities list.
- Qualifications: Qualifications & Education (including high school diploma, computer skills, Spanish fluency, etc.)
- Skills: maybe we can extract skills: Good computer skills, math skills, comprehension, English command, Spanish fluency, detail oriented, prioritize, flexible schedule, etc. Could be separate Skills section.
- Benefits: none mentioned.
- Pay: none.
- Schedule: mention flexible schedule including weekends, 40 hours per week, may require OT. That's schedule info. So we can include Schedule section.
- Requirements: maybe combine Qualifications & Education and Skills? But we have Qualifications heading already. Could also have Requirements for things like ability to lift 50 lbs, etc. Those are physical requirements. Could be under Requirements.
We need to avoid filler like "commensurate with experience". Not present.
We must not repeat job title as heading. Not include Job ID.
We must remove boilerplate: WORKING CONDITIONS, Physical Requirements, PERFOMANCE MEASUREMENTS, etc. But we need to preserve substantive information. Some of that info is substantive: physical requirements, working conditions, performance measurements. Should we include them? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep that info, but we must fit into allowed headings. We can put physical requirements under Requirements or Skills? Probably Requirements. Working conditions maybe under Requirements as well. Performance measurements maybe under Requirements? Or we could create a separate section like "Working Conditions" but not in allowed headings list. The allowed headings are only those listed. So we must map into those headings. If content doesn't fit, we could still include under a heading like Requirements (which can encompass qualifications, skills, physical demands, working conditions). That's acceptable.
Thus sections:
- About the role (Position Summary)
- Responsibilities (Essential Duties & Responsibilities)
- Requirements (Qualifications & Education + Working Conditions + Physical Requirements + Performance Measurements)
- Skills (maybe separate but could be part of Requirements). However we already have Qualifications & Education; we could treat that as Qualifications. Skills could be separate: Good computer skills, math skills, comprehension, English command, Spanish fluency, detail oriented, prioritize, flexible schedule, ability to lift, etc. But flexible schedule is schedule.
Better: Use Qualifications for education and language requirements. Use Skills for computer, math, detail oriented, prioritize, etc. Use Schedule for flexible schedule, 40 hours, OT. Use Requirements for physical demands, working conditions, performance measurements.
Let's extract:
About the role: "The Over the Counter (OTC) Coordinator is responsible for managing the end-to-end coordination of OTC product fulfillment, fleet routing, and inventory logistics. This role plays a critical part in ensuring accurate, timely deliveries and quality assurance of members and medical center orders. The OTC Coordinator also oversees kiosk operations, manages returns and inquiries, and supports continuous process improvement within the fulfillment department."
Responsibilities list:
- Coordinate and oversee fleet routing and daily delivery planning to ensure efficient and timely order distribution.
- Fulfill and process all OTC orders, including scanning and labeling of packages to meet quality and compliance standards.
- Manage and process all product returns and customer inquiries, ensuring timely resolutions and excellent service.
- Responsible for fulfilling bulk orders for medical centers in an organized and timely manner.
- Set up and maintain OTC kiosks across various locations, performing monthly checks to ensure functionality and inventory levels.
- Continue to assist with warehouse functions such as shipping and receiving, unloading trucks, and performing inventory counts as needed.
- Maintain a clean, organized work environment and ensure proper labeling and storage of all inventories.
- Support cross-functional communication with customer service, logistics, and other departments to streamline OTC fulfillment operations.
Qualifications & Education:
- High school diploma or equivalent GED.
- Good computer skills, math skills and comprehension of written procedures.
- Good command of the English language for safety reasons, to read instructions, write product labels and communicate with peers.
- Must be fluent in Spanish.
- Previous warehouse, shipping or inventory experience preferred.
- Highly detail oriented and able to maintain high levels of accuracy in all tasks.
- Ability to prioritize and work with a sense of urgency.
- Must be able to work a flexible schedule including weekends if business needs arise.
Working Conditions (substantive):
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- Fast-paced office environment.
- Highly regulated environment.
- Interacts with patients, family members, staff, visitors, government agencies, etc, under a variety conditions and circumstances.
- This work requires the following physical activities: climbing, bending, stooping, kneeling, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity.
- The work is performed indoors.
- Sits, stands, bends, lifts, and moves intermittently during working hours.
- May be sitting for a prolonged period.
- The work schedule is approximate, and hours/days may change based on company needs.
- All full-time employees are required to complete forty (40) hours per week as scheduled, including weekends and holidays as needed.
- May require some OT during varying seasons of the year.
Physical Requirements:
- Ability to regularly lift, carry, and/or move up to 50 pounds unassisted; frequently lift and/or move up to 60-70 pounds.
- Ability to reach with hands and arms, bend, stoop, climb, and balance while performing tasks such as picking orders.
- Adhere to all safety practices and regulations.
- Must be able to work in a fast-paced environment.
Performance Measurements:
- Duties accomplished at the end of the day/month.
- Attendance/punctuality.
- Compliance with Company regulations.
- Safety and Security.
- Quality of work.
- This Job Description may be modified at any time at the discretion of the employer as business operations may deem necessary.
- This does not constitute an employment agreement and may not include all duties.
- The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.
- They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
- The incumbent must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.
We need to avoid boilerplate like "This Job Description may be modified..." maybe considered boilerplate? It's part of the description but could be considered generic. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The performance measurement section includes some generic statements but they are substantive? Might be considered boilerplate. However they are part of the job description; not sure if we should keep. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The performance measurements list includes duties accomplished, attendance, compliance, safety, quality of work. Those are substantive. The rest about modification etc may be boilerplate but still part of description. Might be safe to keep them.
We need to output only HTML fragment.
We'll create sections:
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content.
Given posting: Position Summary (maybe About the role). Essential Duties & Responsibilities (Responsibilities). Qualifications & Education (Qualifications). Also there is Working Conditions, Physical Requirements, Performance Measurements etc. Those could be part of Requirements or Skills? The instruction: Use headings for those categories if content exists. We should include sections that have real specific content.
We have:
- About the role: Position Summary paragraph.
- Responsibilities: Essential Duties & Responsibilities list.
- Qualifications: Qualifications & Education (including high school diploma, computer skills, Spanish fluency, etc.)
- Skills: maybe we can extract skills: Good computer skills, math skills, comprehension, English command, Spanish fluency, detail oriented, prioritize, flexible schedule, etc. Could be separate Skills section.
- Benefits: none mentioned.
- Pay: none.
- Schedule: mention flexible schedule including weekends, 40 hours per week, may require OT. That's schedule info. So we can include Schedule section.
- Requirements: maybe combine Qualifications & Education and Skills? But we have Qualifications heading already. Could also have Requirements for things like ability to lift 50 lbs, etc. Those are physical requirements. Could be under Requirements.
We need to avoid filler like "commensurate with experience". Not present.
We must not repeat job title as heading. Not include Job ID.
We must remove boilerplate: WORKING CONDITIONS, Physical Requirements, PERFOMANCE MEASUREMENTS, etc. But we need to preserve substantive information. Some of that info is substantive: physical requirements, working conditions, performance measurements. Should we include them? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep that info, but we must fit into allowed headings. We can put physical requirements under Requirements or Skills? Probably Requirements. Working conditions maybe under Requirements as well. Performance measurements maybe under Requirements? Or we could create a separate section like "Working Conditions" but not in allowed headings list. The allowed headings are only those listed. So we must map into those headings. If content doesn't fit, we could still include under a heading like Requirements (which can encompass qualifications, skills, physical demands, working conditions). That's acceptable.
Thus sections:
- About the role (Position Summary)
- Responsibilities (Essential Duties & Responsibilities)
- Requirements (Qualifications & Education + Working Conditions + Physical Requirements + Performance Measurements)
- Skills (maybe separate but could be part of Requirements). However we already have Qualifications & Education; we could treat that as Qualifications. Skills could be separate: Good computer skills, math skills, comprehension, English command, Spanish fluency, detail oriented, prioritize, flexible schedule, ability to lift, etc. But flexible schedule is schedule.
Better: Use Qualifications for education and language requirements. Use Skills for computer, math, detail oriented, prioritize, etc. Use Schedule for flexible schedule, 40 hours, OT. Use Requirements for physical demands, working conditions, performance measurements.
Let's extract:
About the role: "The Over the Counter (OTC) Coordinator is responsible for managing the end-to-end coordination of OTC product fulfillment, fleet routing, and inventory logistics. This role plays a critical part in ensuring accurate, timely deliveries and quality assurance of members and medical center orders. The OTC Coordinator also oversees kiosk operations, manages returns and inquiries, and supports continuous process improvement within the fulfillment department."
Responsibilities list:
- Coordinate and oversee fleet routing and daily delivery planning to ensure efficient and timely order distribution.
- Fulfill and process all OTC orders, including scanning and labeling of packages to meet quality and compliance standards.
- Manage and process all product returns and customer inquiries, ensuring timely resolutions and excellent service.
- Responsible for fulfilling bulk orders for medical centers in an organized and timely manner.
- Set up and maintain OTC kiosks across various locations, performing monthly checks to ensure functionality and inventory levels.
- Continue to assist with warehouse functions such as shipping and receiving, unloading trucks, and performing inventory counts as needed.
- Maintain a clean, organized work environment and ensure proper labeling and storage of all inventories.
- Support cross-functional communication with customer service, logistics, and other departments to streamline OTC fulfillment operations.
Qualifications & Education:
- High school diploma or equivalent GED.
- Good computer skills, math skills and comprehension of written procedures.
- Good command of the English language for safety reasons, to read instructions, write product labels and communicate with peers.
- Must be fluent in Spanish.
- Previous warehouse, shipping or inventory experience preferred.
- Highly detail oriented and able to maintain high levels of accuracy in all tasks.
- Ability to prioritize and work with a sense of urgency.
- Must be able to work a flexible schedule including weekends if business needs arise.
Working Conditions (substantive):
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- Fast-paced office environment.
- Highly regulated environment.
- Interacts with patients, family members, staff, visitors, government agencies, etc, under a variety conditions and circumstances.
- This work requires the following physical activities: climbing, bending, stooping, kneeling, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity.
- The work is performed indoors.
- Sits, stands, bends, lifts, and moves intermittently during working hours.
- May be sitting for a prolonged period.
- The work schedule is approximate, and hours/days may change based on company needs.
- All full-time employees are required to complete forty (40) hours per week as scheduled, including weekends and holidays as needed.
- May require some OT during varying seasons of the year.
Physical Requirements:
- Ability to regularly lift, carry, and/or move up to 50 pounds unassisted; frequently lift and/or move up to 60-70 pounds.
- Ability to reach with hands and arms, bend, stoop, climb, and balance while performing tasks such as picking orders.
- Adhere to all safety practices and regulations.
- Must be able to work in a fast-paced environment.
Performance Measurements:
- Duties accomplished at the end of the day/month.
- Attendance/punctuality.
- Compliance with Company regulations.
- Safety and Security.
- Quality of work.
- This Job Description may be modified at any time at the discretion of the employer as business operations may deem necessary.
- This does not constitute an employment agreement and may not include all duties.
- The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.
- They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
- The incumbent must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.
We need to avoid boilerplate like "This Job Description may be modified..." maybe considered boilerplate? It's part of the description but could be considered generic. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The performance measurement section includes some generic statements but they are substantive? Might be considered boilerplate. However they are part of the job description; not sure if we should keep. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The performance measurements list includes duties accomplished, attendance, compliance, safety, quality of work. Those are substantive. The rest about modification etc may be boilerplate but still part of description. Might be safe to keep them.
We need to output only HTML fragment.
We'll create sections:
About the role
...
Responsibilities
- ... ...
Qualifications
- ... ...
Skills
- Good computer skills
- Math skills
- Comprehension of written procedures
- Good command of English
- Detail oriented
- Ability to prioritize
- Ability to work in fast-paced environment
Schedule
- Flexible schedule including weekends as needed
- 40 hours per week full-time
- May require overtime during varying seasons
Requirements
- Previous warehouse, shipping or inventory experience preferred
- Ability to regularly lift, carry, and/or move up to 50 pounds unassisted; frequently lift and/or move up to 60-70 pounds
- Ability to reach with hands and arms, bend, stoop, climb, and balance while performing tasks such as picking orders
- Adhere to all safety practices and regulations
- Work environment: moderate noise level, fast-paced office, highly regulated, interacts with patients, family, staff, visitors, government agencies
- Physical activities: climbing, bending, stooping, kneeling, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing, visual acuity
- Work performed indoors; may involve sitting for prolonged periods
- Work schedule approximate; hours/days may change based on company needs
- Performance expectations: duties accomplished day/month, attendance/punctuality, compliance with company regulations, safety and security, quality of work
About the role
The Over the Counter (OTC) Coordinator is responsible for managing the end-to-end coordination of OTC product fulfillment, fleet routing, and inventory logistics. This role plays a critical part in ensuring accurate, timely deliveries and quality assurance of members and medical center orders. The OTC Coordinator also oversees kiosk operations, manages returns and inquiries, and supports continuous process improvement within the fulfillment department.
Responsibilities
- Coordinate and oversee fleet routing and daily delivery planning to ensure efficient and timely order distribution.
- Fulfill and process all OTC orders, including scanning and labeling of packages to meet quality and compliance standards.
- Manage and process all product returns and customer inquiries, ensuring timely resolutions and excellent service.
- Responsible for fulfilling bulk orders for medical