OSP Engineering Associate
TEP · Raleigh, NC · 6 mo ago
EngineeringFull-time
About the role
As a key member of our team, you will be responsible for managing and resolving customer inquiries and issues promptly and effectively. Your role involves maintaining high-quality standards while ensuring customer satisfaction.Responsibilities
- Handle incoming customer calls and emails within a specified response time frame.
- Diagnose and resolve technical issues related to products or services.
- Document all interactions and escalate complex issues to appropriate teams.
- Provide excellent customer service through active listening and problem-solving skills.
- Stay updated with industry trends and product knowledge to provide informed assistance.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 2 years of experience in customer support or technical assistance.
- Strong communication and interpersonal skills.
- Proficiency in using customer relationship management (CRM) systems.
- Ability to work independently and manage multiple tasks simultaneously.
Qualifications
- Excellent problem-solving and analytical skills.
- Ability to prioritize tasks and manage time efficiently.
- Experience with troubleshooting software and hardware issues.
- Knowledge of relevant software tools and platforms.
Skills
- Customer service skills.
- Technical troubleshooting skills.
- Effective communication skills.
- Problem-solving abilities.
Benefits
- Competitive salary commensurate with experience.
- Flexible working hours.
- Professional development opportunities.
- Health insurance coverage.
- Employee discounts on Tower Engineering Products.