OSA Support Technician

About the role

The Customer Support Technician provides technical support for our client and theater exhibitor partners to ensure sites and their cinema screens have the required content and playlists to deliver advertising campaigns and other 'pre-show' content to movie theater patrons.

Responsibilities

• Perform monitoring of site systems and perform technical troubleshooting to ensure content is played as scheduled.
• Develop understanding and use of site hardware and associated server and screen player software components.
• Contribute to knowledgebase and troubleshooting processes, training, and maintain documentation of standard operating procedures.
• Manage end-to-end incident resolution and repair transactions.
• Utilize ticketing system to accommodate incident tracking.
• Utilize network management systems to accommodate content and playlist delivery using electronic and physical mediums.
• Work overtime hours as needed in the event of high support volume.
• Maintain professionalism and courtesy when working with internal and external customers.

Requirements

• Minimum of a high school diploma or equivalent.
• Experience in technical support or equivalent training preferred.
• Computer hardware, software and networking knowledge preferred.
• Familiarity with Windows and Linux operating systems.
• Experience using Microsoft Office Suite (Outlook, Word, Excel) required.
• Reputable verbal communication and written documentation skills with attention to detail.
• Adhere to confidentiality of sensitive and proprietary company and client information.
• Strong customer service and interpersonal skills with the ability to delight the customer.

Qualifications

We offer competitive pay and benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

Benefits

This role is based in Wilmington, Ohio and the base pay for this role is $20.19 per hour. Actual amounts will vary depending on education, skills, experience, and geographic location.