OS&D Clerk

Responsibilities

• Work with Roadtex Terminals and Warehouse Services on ensuring proper OS&D procedures are followed to mitigate claims exposure.
• Closely work with operations, customer service, service partners and shippers to bring resolution to lost or damaged freight.
• Conduct thorough investigations of shortages, including gathering evidence, documenting results, and communicating.
• Manage the disposition process for “On-Hand” shipments and “Refusals”.
• Complete all necessary paperwork and system updates within Roadvision.
• Proactively communicate issues and work to resolve within the team.
• Manage relationships within assigned accounts.
• Perform routine duties with minimal supervision following standard practices or procedures.
• Manage relationships within assigned accounts.
• Participate in pro-active team efforts to achieve department and company goals.

Requirements

• A high school diploma is required; a 2-year community college or vocational degree is highly preferred.
• 1+ years' experience in customer service or logistics is required; a proven track record in handling multiple tasks and problem-solving when dealing with difficult customer issues is preferred.
• Intermediate skills with Microsoft Office, Outlook, Word, and Excel are required.
• Ability to follow standard operating procedures with little to no oversight is required.
• Clear, concise communication skills both written and verbal to effectively assist external and internal customers are required.
• The ability to work in a fast-paced team environment and collaborate with others is required.

Qualifications

High school diploma required; 2-year community college or vocational degree highly preferred.

Skills

Customer service or logistics experience, proven track record in handling multiple tasks and problem-solving, intermediate skills with Microsoft Office, Outlook, Word, and Excel, ability to follow standard operating procedures with little to no oversight, clear, concise communication skills both written and verbal, ability to work in a fast-paced team environment and collaborate with others.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.