OS&D Specialist

Key Responsibilities

• Responding to incoming calls from drivers and customers regarding potential freight damages, overages, shortages, or spoilage.
• Determining claim validity and facilitating timely and accurate processing and execution.
• Providing complete and thorough instructions to drivers on acceptable protocol and following up accordingly.
• Monitoring climate control trailer temperatures.
• Ensuring that all paperwork is properly attainable in the event of a claim.
• Communicating between the driver, the intended receiver, and the customer concerning the disposition of the undeliverable freight and shortage discrepancies.
• Notifying internal Operations personnel to track, secure, and redeliver rejected any freight.
• Documenting all communications and activities that occur during the handling of the claim.

Qualifications

• Strong computer skills in a Windows environment, including Outlook, Excel, and Word.
• Attention to detail with strong organizational skills when managing claims.
• Transportation/Warehouse/Logistics industry experience preferred.
• Experience with AS/400 is ideal.
• Able to multi-task and perform accurately and reliably in a fast-paced environment with rapidly changing priorities.
• Work with a high degree of integrity and dependability.
• The ability to effectively communicate with co-workers, management, and third parties even during challenging situations.

Skills & Abilities

• Claims processing.
• Case management.
• Loss investigation.
• Data analysis.
• Critical thinking.
• Root cause identification.
• Problem solving.
• Dealing with ambiguity.
• Customer service.
• Time management.
• Decision making.
• Evidence collection.
• Damages review.
• Research.
• Communication.

Benefits

• Medical, Vision, Dental, Supplemental, and Life Insurances available.
• + 401(k) retirement plan and quarterly match.