OS&D Technician
About the role
The OS&D Technician is a critical control point in the integrity of our freight operations. This role exists to resolve exceptions—lost, damaged, or unaccounted freight—quickly and accurately, protecting both customer trust and operational efficiency.
Responsibilities
Own OS&D Resolution End-to-End
Act as the primary point of contact for OS&D-related inquiries from shippers and internal stakeholders
Investigate and resolve lost or missing freight through systematic dock checks and record analysis
Determine and execute appropriate disposition actions in coordination with shippers
Manage hands, refusals, and exception cases with accuracy and urgency
Maintain Operational Control on the Dock
Oversee physical handling and organization of OS&D freight within the service center
Ensure all exception freight is properly identified, staged, and tracked to final disposition
Partner with dock and operations teams to close gaps in freight flow and accountability
Reduce dwell time and prevent repeat issues through proactive monitoring
Execute Documentation and Systems Accuracy
Complete all required OS&D documentation with precision and timeliness
Maintain accurate records across internal systems to support claims resolution and billing integrity
Input and manage data using internal platforms, databases, and Microsoft Office tools
Ensure compliance with company procedures and audit expectations
Communicate Across the Network
Cook with customers, terminals, service centers, and corporate teams to resolve exceptions
Provide clear, concise updates on freight status and resolution timelines
Support sales and customer service teams with actionable information
Maintain professional, solution-oriented communication in high-pressure scenarios
Contribute to Continuous Improvement
Participate in team initiatives to improve OS&D processes and reduce exception volume
Identify recurring issues and escalate opportunities for operational improvement
Follow standardized procedures while contributing practical insights from daily execution
Support a performance-driven, accountable team environment
Requirements
A high school diploma or GED
2+ years of OS&D, freight operations, or customer service experience
Working knowledge of LTL, freight handling, or logistics environments preferred
Strong written and verbal communication skills with the ability to engage customers and internal teams
Intermediate computer proficiency, including email, databases, and Microsoft Office applications
Familiarity with AS/400 systems preferred
Solid math aptitude, including basic arithmetic, ratios, and data interpretation
Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously
Ability to follow structured processes while solving practical, real-world problems
Experience working with operational documentation, tracking systems, and performance metrics
Qualifications
High school diploma or GED required
2+ years of OS&D, freight operations, or customer service experience
Working knowledge of LTL, freight handling, or logistics environments preferred
Strong written and verbal communication skills with the ability to engage customers and internal teams
Intermediate computer proficiency, including email, databases, and Microsoft Office applications
Familiarity with AS/400 systems preferred
Solid math aptitude, including basic arithmetic, ratios, and data interpretation
Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously
Ability to follow structured processes while solving practical, real-world problems
Experience working with operational documentation, tracking systems, and performance metrics
Skills
Systems thinking
Outcome ownership
Urgency and accuracy
Clear and professional communication
Organizational skills
Problem-solving
Collaboration
Continuous improvement
Benefits
Full benefits package including medical, dental, vision, 401(k), and paid time off
Pay
$22.00 per hour
Schedule
Onsite – Dallas, TX