Orthopedic Technician Supervisor

Position Summary

It is the responsibility of the Orthopaedic Technician Supervisor to provide leadership, motivation, and guidance to the Orthopaedic Technicians in order to facilitate quality patient care and satisfaction. The Supervisor will be accountable for day-to-day operations at their designated facility to ensure optimal performance and retention of the team members at that facility.

Key Responsibilities

• Promote excellent customer service within the assigned location.
• Provides ortho techs with general supervision and guidance at their assigned facility.
• Responsible for DME and casting stock for their assigned location to ensure adequate PAR levels are being maintained.
• Oversees ordering and receiving of all casting and DME supplies.
• Trains and enforces policies and procedures for the casting/DME department.
• Reports on the progress of employees under guidance and during training and evaluation periods.
• Drives individual accountability of employees through leading by example.
• Handles day to day minor issues, problems, and any subsequent needed disciplinary actions.
• Maintains the cast room in a clean and sanitary manner by insuring all patient treatment surfaces, exam tables, foot stands, etc. are wiped down with antimicrobial solution after each patient.
• Assists in the ordering, organizing, and maintenance of PAR levels of castroom and associated medical supplies.
• Remains available to all physician clinics in their assigned location via radio, to take casting/DME calls for assistance.
• This applies to Surgery Center as well when at Telecom.
• Assists physician with in-office special procedures.
• Assists with Medical Assistant duties in clinics when available, including removing staples, sutures, and pins, applying or removing dressings, debriding calluses as indicated by physician, dictating on all cast clinic patients, assisting X-ray and clinical staff lifting patients when available.
• Attends periodic department in-service and staff meetings.
• Completes monthly statistics sheet and submits to DME Manager by the 6th of the following month.
• Removes all halos and external traction devices under physician supervision.
• Affirm compliance with all company plans, policies, and procedures set forth by the Florida Orthopaedic Institute.

About You

• High School Diploma or equivalent required.
• Minimum of 5 years of experience in a related healthcare or customer service field.
• Excellent verbal and written communication skills.
• Ability to interact with patients in a calm, pleasant, and professional manner.
• Commitment to delivering exceptional service to internal and external customers.
• Ability to work independently with guidance from the DME Manager.
• Strong problem-solving skills and sound judgment.
• Capable of managing multiple tasks efficiently in a fast-paced environment.
• Professional, courteous, and tactful demeanor.
• Enjoys working collaboratively as part of a team.

Preferred Qualifications

• Associate of Science (A.S.) or Associate of Arts (A.A.) degree.
• Experience using Athena EMR.