Orthopedic Technician- Full-Time

About the role

Northern Arizona Orthopedics is an independent, physician-owned practice with multiple locations throughout Northern Arizona. Our hallmark is our people and their unified efforts to deliver exceptional orthopedic care to our customers - the residents and visitors of northern Arizona. HOPCo (Healthcare Outcomes Performance Company) is the corporate parent of Northern Arizona Orthopedics. HOPCo is a vertically integrated musculoskeletal outcomes management company that manages physician practices, hospital service lines, population health and value-based care programs, and musculoskeletal delivery networks.

Responsibilities

• Applies and adjusts fiberglass casts and assembles and attaches orthopedic traction equipment and devices as directed by the physician.
• Educates the patient on the proper care of casts/splints and proper usage of the DME items.
• Maintains log sheets and spreadsheets as required by the Department.
• Places orders using calculated par level with the ability to adjust based on other clinic factors.
• Works with Rapid Auth Team to determine patient financial responsibility for and communicates this to patient; directs patient how to pay.
• Attends department staff meetings as needed with occasional travel required.
• Available to provide coverage at any CORE clinic location.
• Participates in training new staff.
• Resource for staff and providers regarding department specific questions.
• Performs occasional suture/staple removal and wound care dressings, explaining proper wound care to patients.
• Puts received stock away in an orderly and timely fashion.
• Ensures work areas are kept organized and tidy.
• Reports new usage trends to DME Manager.
• Performs a visual review of inventory daily to ensure adequate stock for upcoming clinics.
• Assists in clinic with non-clinical tasks during downtime, as assigned by the clinic supervisor/lead.
• Completes tasks in CPS, Spotfire or other systems in a timely manner.
• The job holder must demonstrate current competencies for the job position.
• Active office environment with bending, twisting, standing and lifting; some travel within the community.
• Requires sitting and standing associated with an active office environment; manual dexterity using a computer keyboard.
• HOPCo Mission, Vision and Values must be read and signed.

Qualifications

• High school diploma/GED or equivalent working knowledge preferred.
• Completion of Sports Medicine, Orthopedic Technician training program or Medical Assistant program, or at least one year of previous job‑related experience with a medical facility preferred.
• Knowledge of principles, practices and techniques of DME.
• Knowledge of DME orthopedic standards.
• Knowledge of DME equipment and supply inventory levels to monitor inventory levels.
• Knowledge of custom DME measuring devices.
• General understanding of insurance benefits language.
• Knowledge of outside resources to support patient care.

Skills

• Skill in establishing and maintaining good working relationships with physicians, clinic staff and patients.
• Experience working in an EMR system.
• Experience with operating a fax/copy machine necessary.
• Skill in developing and maintaining department quality assurance.
• Work environment phone skills necessary.
• Efficient time management and organizational skills required.
• Ability to evaluate department/clinic inventory levels and report changes/variances to the DME Manager.
• Ability to communicate clearly and establish/maintain effective working relationships.
• Ability to maintain confidentiality.
• Ability to adapt to changes in a fast‑paced environment.