Orthopedic Patient Care Representative (Northern, VT)

About the role

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it. Because that’s how we change the lives of patients for the better. And that’s how we create better together.

What You'll Do

As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Summary

We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as an Orthopedic Patient Care Representative in Northern VT.

Key Responsibilities

• Responsible for proper measuring and application, education on appropriate use/care, and providing accurate information to patients and Health Care practitioners (HCPs) on expected outcomes resulting from the use of orthopedic soft goods, functional bracing, bone growth stimulation, and all other Enovis products as prescribed by physicians/HCPs at the orthopedic practice.
• Captures patient care for follow-up brace fitting appointments, as necessary.
• Provides routine customer service to patients, physicians, physician assistants, and other clinical staff following established policies and procedures.
• Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
• Serves as a liaison between the customer, Enovis, and the Sales Team.
• Achieves metrics and KPIs, as set forth by management, to ensure customer performance and efficiency comply with applicable Enovis agreements/contracts.
• Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.

Qualifications

• A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
• Minimum of 1 year of experience in a hospital, healthcare facility, clinic, or physician’s office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience required.
• Demonstrated patient care experience.
• Experience dealing with multiple physicians in a high-volume clinic is a plus.
• Bachelor’s degree in a related field is strongly preferred.
• Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
• Must possess a valid Driver’s License and current automobile insurance.

Desired Qualifications

• Holds and maintains a Board of Certification (BOC) in Athletic Training, strongly preferred.
• American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Orthotic Fitter, Physical Therapy Certification, National Board for Certification of Orthopedic Technologists (NBCOT), BOC Physical Therapy Certification, or other relevant orthopedic/clinical certifications may also be considered.
• Experience with and knowledge of insurance reimbursement/DME billing requirements.

Work Environment

This job involves potential exposure to airborne and bloodborne pathogens. Physical Demands: Must frequently lift and/or move up to 20 pounds. Travel Requirements: Requires travel up to 20% of the time, but overnight travel is not required. Requires visiting various locations using own transportation.

About Enovis

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.

Equal Employment Opportunity

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.