Orthodontic Assistant at Bennion Lambourne Orthodontics

About the role

Bennion Lambourne Orthodontics in Gillette, WY is seeking a reliable, motivated, and hardworking orthodontic assistant to join a growing practice.

Responsibilities

• Provides continual and exceptional customer service for all patients, making the patient the first priority.
• P practices constant cleanliness throughout the office and sterilizes when not assisting.
• Utilizes all downtime.
• Arrives on time for all shifts.
• Follows the training compact and takes responsibility for his or her training.
• Assists all doctors in procedures, carrying out procedures in an effective and efficient manner.
• Continues to learn about the office policies, procedures, and flow.
• Keeps patients safe during their time in the office.
• Reviews company email and communication board each shift for updates.
• Follows the team member guidelines.
• Maintains patient confidentiality through HIPAA compliance.
• Reasonable computer and typing skills with the ability to learn new programs as required.
• Good eyesight (what we work with is small!)

Requirements

• Has one to three years experience in a customer service role, preferably in a medical setting.
• Has a reputation for excellent relations with patients and all office staff.
• Has worked effectively as part of a team.
• Able to improvise in a busy work environment.

Success Patterns

• Interested in learning about orthodontics.
• Self-motivated, especially under pressure.
• Able to work independently and as a member of a team.
• Able to effectively manage emotions in the workplace.
• Communicates effectively and efficiently, both verbal and written.
• Detail-oriented.
• Strong organizational skills.
• Strong interpersonal skills.
• Able to recognize when help is needed and ask for it.

Culture of Bennion Lambourne Orthodontics

There is no divided line between clinical staff and front desk staff - we are all ONE team!

Passion for continual learning, especially about orthodontics.

Maintaining, managing, and exuding positive energy by all is a must.

Everyone is willing to help when needed, even when it’s not a normal part of your regular job.

Physical Demands

• Bending, stooping, walking, and standing for long periods at a time.
• Great manual dexterity and able to use hands for fine motor movements throughout the workday.
• Must be able to safely lift up to 30 lbs.

Education/Certification

• High school diploma or equivalent
• Orthodontic assisting experience preferred, but not required
• Experience in a professional setting with direct patient interaction preferred, but not required