Oro Valley, Town of: IT Technician

Town of Oro Valley

About the role

The IT Technician provides technical support to end-users, maintains town IT systems, and assists with network administration and cybersecurity initiatives.

Responsibilities

• Install, configure, and troubleshoot desktop hardware, software, and peripherals.
• Respond to help-desk tickets and resolve issues in person, by phone, or via remote tools.
• Maintain inventory of IT assets and manage software licenses.
• Assist with network monitoring, user account administration, and security patch management.
• Set up and support audio-visual equipment for town meetings and events.
• Document procedures and contribute to IT knowledge base.

Requirements

• High school diploma or GED; associate degree or technical certification preferred.
• Minimum two years of experience in desktop support or IT help-desk role.
• Proficiency with Windows 10/11, Microsoft 365, Active Directory, and remote support tools.
• Basic understanding of TCP/IP, DNS, DHCP, and wireless networking.
• Strong customer-service orientation and ability to explain technical concepts to non-technical users.
• Valid Arizona driver’s license and ability to lift 50 lbs.

Benefits

• Medical, dental, and vision coverage with town contribution.
• Town-matched 457(b) retirement plan.
• 12 paid holidays plus generous vacation and sick leave accruals.
• Tuition reimbursement and professional-development opportunities.
• Employee wellness program and on-site fitness center.

Posted July 31, 2026. Open until filled.