IT Technician - Tier 1

About the role

As we scale, we are looking for an IT Technician to support our day-to-day technology operations and ensure a smooth experience for employees across the organization. This role will be critical in handling IT support needs—ranging from onboarding new hires and provisioning equipment to troubleshooting hardware, software, and network issues. You’ll serve as a key point of contact for internal IT support, managing tickets and requests, maintaining systems, and coordinating logistics related to devices and office technology.

This position is ideal for someone early in their IT career who is eager to learn within a dynamic environment. In a Tier 1 role like this, the person is the product 80% of the time — you are the face of IT to every employee, and how you show up matters as much as what you fix. You’ll partner with our current IT lead, taking ownership of core IT functions, and play an important part in scaling our IT function.

Responsibilities

• Provide day-to-day IT support (hardware, software, and network issues)
• Manage employee onboarding/offboarding (laptops, accounts, access)
• Troubleshoot macOS devices, Wi-Fi, VPN, and other connectivity issues across the office
• Administer user accounts and systems (Google Workspace - SAML, autoprovisioning)
• Coordinate IT logistics (device inventory, provisioning, office setup)
• Maintain thorough, accurate documentation of procedures, tickets, and system changes in support of CMMC 2.0 compliance
• Follow established IT and security procedures consistently, and help refine them as the program matures
• Administer endpoint and security tooling (SentinelOne, NinjaOne) and assist with device compliance posture
• Maintain accurate device inventory and asset records (Snipe-IT or similar)

Requirements

• IT Support experience — 1–3 years in a help desk or technician role, supporting end users day-to-day
• macOS support — confident troubleshooting hardware, software, and common end-user issues on Mac
• Google Workspace administration — comfortable with user provisioning, groups, and basic SSO/SAML concepts
• Networking fundamentals — able to troubleshoot Wi-Fi, VPN, and common connectivity issues
• Strong written communication — able to document procedures, ticket activity, and system changes clearly and consistently
• Ticketing system experience — disciplined about logging, updating, and closing out tickets
• Asset and inventory management — experience tracking devices and provisioning records (Snipe-IT, Jamf, or similar)

Qualifications

• Must-Have Qualifications:
  • IT Support experience — 1–3 years in a help desk or technician role, supporting end users day-to-day
  • macOS support — confident troubleshooting hardware, software, and common end-user issues on Mac
  • Google Workspace administration — comfortable with user provisioning, groups, and basic SSO/SAML concepts
  • Networking fundamentals — able to troubleshoot Wi-Fi, VPN, and common connectivity issues
  • Strong written communication — able to document procedures, ticket activity, and system changes clearly and consistently
  • Ticketing system experience — disciplined about logging, updating, and closing out tickets
  • Asset and inventory management — experience tracking devices and provisioning records (Snipe-IT, Jamf, or similar)
  • Compliance exposure — prior work in environments aligned to CMMC, NIST 800-171, SOC 2, or similar frameworks
  • Shell scripting — basic comfort with bash or similar for automating routine tasks
  • MacOS Configuration Profiles — experience authoring and deploying profiles for managed devices
  • MDM experience — hands-on with Jamf, Mosyle, Kandji, or a comparable Mac-focused platform
• Nice-to-Have Qualifications:
  • Education — bachelor’s degree or equivalent practical experience
  • IT certification — CompTIA A+, Network+, Security+, or similar (or actively pursuing)
  • Compliance exposure — prior work in environments aligned to CMMC, NIST 800-171, SOC 2, or similar frameworks
  • Shell scripting — basic comfort with bash or similar for automating routine tasks
  • MacOS Configuration Profiles — experience authoring and deploying profiles for managed devices
  • MDM experience — hands-on with Jamf, Mosyle, Kandji, or a comparable Mac-focused platform

Pay

Competitive salary commensurate with experience.

Schedule

Full-time, Monday-Friday.

Benefits

Health insurance, retirement plan, paid time off, and more.

Company Culture

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that a strong, supportive culture is essential for driving innovation and success.

Revel

At Revel, you’ll have the opportunity to make an immediate impact. We’re at a stage where the right person can help shape processes, improve systems, and directly influence how technology supports the business. You’ll gain exposure to multiple areas of IT (support, systems, and infrastructure), and grow your skillset in a hands-on environment. If you’re someone who enjoys solving problems, helping others, and building better ways of working, Revel offers the space and support to do just that.