IT Systems Engineer - Tier 1

About the role

The IT Systems Engineer – Tier I supports Fuel Cycle's IT infrastructure, systems, and platforms. Reporting to the IT Operations Lead and Director of IT, this role handles day-to-day support, system maintenance, and basic configuration tasks across endpoint management, user access, cloud platforms, cybersecurity hygiene, and AI tools.

Responsibilities

• Provide first-line technical support for hardware, software, and connectivity issues across Windows and macOS devices.
• Manage device enrollment, configuration, and basic policy assignments using Microsoft Intune, JAMF Pro, and NinjaOne.
• Aid with onboarding and offboarding: provision devices, apply standard configurations, and prepare equipment for new recruits.
• Maintain hardware inventory and asset tracking records.
• Create, modify, and deactivate user accounts in OKTA, Microsoft Entra ID, M365, and Google Workspace.
• Assign licenses, group memberships, and application access following least-privilege guidelines.
• Absorb MFA enrollment (OKTA Verify, Microsoft Authenticator) and support users with authentication issues.
• Process access requests and document changes in the ticketing system per IT access control procedures.
• Monitor security dashboards (CrowdStrike Falcon, Microsoft Defender for Endpoint) and escalate alerts per IR procedures.
• Assist with vulnerability remediation by applying patches and configurations as directed by senior engineers.
• Support phishing report triage and basic incident response tasks under supervision.
• Help enforce security policies on endpoints including encryption, screen lock, and approved software standards.
• Perform basic administrative tasks in Azure and AWS under senior engineer guidance (e.g., user access, resource tagging, storage management).
• Monitor system alerts from Azure Security Center, Defender for Cloud, and Guard-Duty; escalate anomalies to senior staff.
• Assist with provisioning and decommissioning Cloud PCs (Windows 365) and virtual machines.
• Support M365 administration: Exchange Online mailboxes, Teams settings, SharePoint permissions, and license assignments.
• Run and maintain existing PowerShell and Bash scripts for routine IT tasks (user reports, software deployments, compliance checks).
• Document runbook steps and update knowledge base articles to improve team efficiency.
• Learns and applies basic scripting modifications under guidance; contributes to automation improvements over time.
• Provide first-line support for AI tool issues across Claude for Work, MCP integrations, and approved AI platforms.
• Absorb onboarding users with AI tools: access provisioning, basic training, and usage guidance.
• Log and track AI tool incidents and usage questions; escalate technical issues to the senior AI systems engineer.
• Help maintain the AI tool registry by updating records for deployed agents, plugins, and integrations.
• Conduct quarterly lifecycle reviews of all deployed Claude agents, skills, and plugins — retiring outdated tools, updating system prompts, and re-vetting integrations after major platform changes to maintain accuracy, security, and operational alignment.

Requirements

• 1–2 years of experience in IT support, service desk, help desk, or junior systems administration.
• Familiarity with Windows and macOS operating environments and common productivity tools (M365, Google Workspace).
• Basic understanding of user account management in Active Directory, Entra ID, or OKTA.
• Exposure to endpoint management tools such as Intune, JAMF, or similar MDM platforms.
• Foundational knowledge of networking concepts: DNS, DHCP, VLANs, Wi-Fi, and VPN.
• Basic scripting familiarity with PowerShell or Bash (able to run and modify existing scripts).
• Comfortable following documented procedures and escalation paths.
• Strong communication skills – able to explain technical issues clearly to non-technical users.

Qualifications

• Curiosity and a desire to grow – thirst for knowledge to learn other IT domains.
• Composure under pressure – you stay calm and methodical when multiple issues arise at once.
• A collaborative attitude – you ask good questions, communicate proactively, and work well on a small team.

Skills

• Service mindset – treat every support request as an opportunity to deliver a great experience.
• Core skills, competencies & attributes: Service mindset, curiosity and a desire to grow, composure under pressure, collaborative attitude.

Who you’ll work with

• IT Operations Lead and senior IT engineers for escalations, guidance, and project support.
• All departments – primary point of contact for day-to-day IT support requests.
• External vendors and SaaS providers for basic support ticket coordination.

What you’ll bring

• 1–2 years of experience in IT support, service desk, help desk, or junior systems administration.
• Familiarity with Windows and macOS operating environments and common productivity tools (M365, Google Workspace).
• Basic understanding of user account management in Active Directory, Entra ID, or OKTA.
• Exposure to endpoint management tools such as Intune, JAMF, or similar MDM platforms.
• Foundational knowledge of networking concepts: DNS, DHCP, VLANs, Wi-Fi, and VPN.
• Basic scripting familiarity with PowerShell or Bash (able to run and modify existing scripts).
• Comfortable following documented procedures and escalation paths.
• Strong communication skills – able to explain technical issues clearly to non-technical users.

Benefits & Perks

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans.
• 401(k) with Company Match: Plan for your future with our retirement savings program.
• Equity Purchase Option: Participate in Fuel Cycle’s long-term success.
• Flexible Work Schedule: Empowering you to balance life and work.
• Generous Time Off: 15 vacation days and 7 sick days per year, 12 company holidays, 4 floating holidays/recharge days to rest or celebrate what matters to you, Paid Parental Leave: Time to bond with your growing family.
• Monthly Internet & Phone Stipend: Support for remote work setup.
• Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more.
• Team Connection Perks: Weekly community lunches, refreshments, and snacks at our LA & NY headquarters.
• Pet-friendly office environments.

Compensation Overview

• The expected starting salary range for this position is $75,000 - $90,000.
• This range represents the typical starting compensation offered to candidates hired into this role.
• Final base salary will be determined based on a variety of factors, including location, work experience, skills, knowledge, education, and certifications.
• In addition to base salary, this role is eligible for a discretionary bonus with a target of 4% of base salary.
• Actual bonus amounts, if any, are determined at the company’s sole discretion and may vary based on individual performance, company performance, and market conditions.
• This role may also be eligible for an equity grant or purchase option.
• These components make up your total compensation package, which will be reviewed in greater detail during your initial recruiter conversation.