Orlando, Florida – Community Leasing Specialist (Multifamily & Affordable Housing)

About Us

Columbia Residential is the leading property management and development company in this region, specializing in the low-affordable market. Our mission is to provide quality, affordable housing for low- and moderate-income families while fostering an environment for our team members to excel, thrive, and be recognized. We are a growing, mission-driven real estate organization that prides itself on a culture of excellence, integrity, responsibility, responsiveness, respect, and character.

Responsibilities

• Prepare the property for receiving guests before the designated office opening time by following established procedures.
• Lease apartments and aggressively sell the property’s products and services to achieve and exceed budgeted occupancy percentages.
• Assist with day-to-day operations, including answering phones, taking work orders, data entry, planning/hosting resident functions, and creating community newsletters.
• Conduct site tours for prospects, showcasing community amenities, decorated model apartments, and available vacant units.
• Develop and implement excellent telephone, personal sales, and customer service techniques.
• Design marketing campaigns, generate leads through cold calling, and prepare units to become show units.
• Maintain accurate inventories of available apartments, prospective residents, and renewal information.
• Contact current residents to negotiate lease renewals and the highest possible rent increases.
• Prepare all lease-related documents, move-in, and welcome packages; explain lease documents to new and existing residents.
• Ensure all documents are completed accurately before resident move-in.
• Perform pre-qualifications and rental verifications of prospective residents per company and housing regulations.
• Follow established policies for qualification, screening, and acceptance of residency applicants.
• Deliver resident gifts and assist in move-in/move-out procedures, including inspecting units for cleanliness and rent-readiness.

Requirements

• High School Graduate or General Education Degree (GED) required; Associate’s Degree or equivalent from a 2-year college or Technical School preferred.
• Sales and customer service experience.
• Property management software and Low-Income Housing Tax Credit (LIHTC) experience preferred.
• Completion of in-house training within the first 90 days of employment.
• Passion for the work, a pleasant demeanor, and a desire for success.
• Entrepreneurial spirit aligned with the company’s Vision, Mission, and Core Values.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Insurance (AFLAC)
• Prescription Drug Coverage
• Flexible Spending Account
• 401(k) Retirement Savings Plan
• Employee Assistance Program
• Performance-based Bonus Program
• Tuition and Professional Development Assistance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Basic Life Insurance
• Voluntary Life Insurance
• Accidental Death and Dismemberment Insurance
• Paid Time-Off (including your birthday)
• Paid Holidays
• Health Reimbursement Account
• Employee Referral Program

Core Values

• Excellence
• Integrity
• Responsibility
• Responsiveness
• Respect
• Character