Leasing Specialist - Multifamily Residential

Essential Job Functions and Responsibilities

• Ensure leasing office, models, vacant units, and common areas meet JLL readiness standards on a daily basis and report deficiencies to property manager
• Maintain detailed knowledge of surrounding local market, submarket and conditions, including contacting and shopping competitors and completing market surveys weekly
• Aid marketing team to maximize lead generation and manage customer acquisition costs
• Help develop marketing plans that incorporate advertising, internet, outreach marketing, referrals, and cost-effective marketing techniques to increase the visibility and profitability of the property
• Post regularly on social media channels, coordinate resident events and conduct neighborhood outreach
• Present the property, model, vacant unit, and amenities to customers in a professional and knowledgeable manner
• Execute sales and closing techniques successfully, including prospect follow up
• Manage the rental process from start to finish: Respond to phone and email inquiries; Convert the call to an onsite appointment; Input all guest cards and other leasing related information into property management software on a daily basis; Process all rental applications for approval; verify all pertinent information and submit to manager for approval; Notify prospect of results in writing; Prepare lease, required riders, and all addenda for new move in.
• Manage the move-in process from start to finish: Arrange for new resident to sign lease as well as provide move in information; Inspect apartment before move-in and report deficiencies to the service manager
• Respond to resident inquiries and concerns promptly. Document and communicate work order requests to service associates. Conduct service follow up phone calls with residents to ensure resident satisfaction
• Assist with other resident related functions including but not limited to: move out notices, transfers, work orders, and concern/complaint processing over the phone and in person
• Assist Property Manager in meeting the established standards regarding the grounds, safety, cleanliness, and general appearance of the property
• Provide superior customer service and communication to our residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability
• Comply with company policies and procedures, including standards of performance (SOP)
• Instill, maintain and model JLL mission to be the best national management company

Qualifications

• High school diploma or equivalent required, Bachelor’s degree preferred
• At least one year of sales and/or customer relations’ experience
• Proficient in property management software (Yardi, RealPage) or other similar property management software

Skills and Abilities

• Excellent customer service skills while maintaining the highest standards of professionalism
• Strong grasp of modern technology and the ability to utilize same in day to day job activities
• Computer literate, including Microsoft Office Suite and internet navigation skills
• General office and sales skills
• Excellent oral and written communication skills; strong attention to detail
• Work independently and within a team to build relationships and interact effectively with business partners
• A desire to work within a diverse, collaborative, and driven professional environment
• Positive, professional attitude
• Proactive and take initiative
• Maintain confidentiality and utilize judgment