Orientation Coordinator

About the role

The Driver Orientation Instructor is responsible for ensuring the proper completion of all classroom presentations and forms. This position guides new driver team members through the company orientation procedures, curriculum, and testing processes to provide them with the information needed to effectively and efficiently function in their role.

Responsibilities

• Accurately present approved material in a professional and positive manner.
• Ensure on-time completion of scheduled classes and forms.
• Confirm successful completion of required activities, exams, paperwork, etc.
• Manage class participants and the overall classroom setup to ensure an effective learning atmosphere is maintained.
• Effectively resolve complaints, requests, and questions.
• Maintain proper inventory of supplies needed to conduct orientation processes.
• Conduct road test evaluations, Smith System Training, and drive company shuttle vans as needed.
• Inspect new OTR truck assignments.
• Provide exceptional customer service to all driver candidates.
• May be responsible for supervision of assigned staff.

Qualifications

• Meet DOT physical requirements.
• High school diploma or equivalent.
• Excellent communication skills and ability to conduct group presentations.
• Two years of transportation-related experience.

Preferred Skills

• Proficiency in Microsoft Office.
• Knowledge of DOT and Federal Employment regulations related to the hiring process.
• Ability to deliver exceptional service through positive engagement and patience.
• Ability to work in a team environment to continuously improve results.
• Ability to promote a culture of trust and safety.
• Class A CDL with passenger endorsement.