Organizational Improvement Analyst

ThinkTek LLC is a fast-growing Certified SBA 8(a) and Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in management and technology consulting services for Federal Government modernization efforts. The company focuses on tailored solutions in Program & Project Management, Strategic Planning, and IT Operations.

About the role

ThinkTek is seeking a highly motivated Organizational Improvement Analyst to analyze and improve the success of AT transformation programs, ensuring alignment with client operational needs. This role supports planning and managing organizational transformation through process analysis, performance measurement, and change management.

Responsibilities

• Evaluate and create "as-is" process maps for the entire capability delivery lifecycle, including requirements gathering, development, and operational phases, to identify key pain points.
• Develop specific, actionable recommendations and a prioritized roadmap for optimizing AT and its support functions.
• Define, refine, and help implement performance metrics, including Objective Key Results (OKRs) and Key Performance Indicators (KPIs), to track efficiency and success.
• Develop a comprehensive change management strategy to build stakeholder buy-in, manage resistance, and minimize operational disruption, including a communications plan for all stakeholders.
• Develop detailed project charters for transformation initiatives, outlining high-level schedules, potential risks, and KPIs, and create phased implementation plans for new processes.
• Facilitate workshops and training sessions with the client's workforce to embed new governance models and leading practices.

Requirements

• Bachelor's degree in Business, Organizational Development, Management, Information Technology, Systems Engineering, or a related field.
• 3+ years of experience supporting process improvement, organizational transformation, program management, or federal consulting engagements.
• Active Secret Clearance (minimum requirement).

Skills

• Ability to evaluate and document complex business processes, including "as-is" and "to-be" process maps, and identify inefficiencies and improvement opportunities.
• Experience developing actionable recommendations and prioritized improvement roadmaps to enhance operational efficiency, governance, and service delivery.
• Ability to define, refine, and implement KPIs, OKRs, and performance metrics to track program effectiveness and transformation outcomes.
• Familiarity with structured change management approaches (e.g., ADKAR or similar frameworks) to support adoption of new processes and governance models.
• Ability to engage stakeholders, build consensus, and develop targeted communication strategies that drive awareness and adoption.
• Ability to facilitate workshops, working sessions, and training engagements to gather requirements, validate solutions, and embed new processes.
• Strong analytical, communication, and problem-solving skills, with the ability to synthesize complex information and deliver data-driven recommendations in a fast-paced environment.

Desired Qualifications

• Experience supporting organizational transformation or process improvement initiatives within federal agencies or large, complex organizations.
• Familiarity with federal operating environments, including governance models, program management structures, or mission support functions (e.g., case management or workflow-driven processes).
• Certifications or training in relevant disciplines, such as PMP, CAPM, Lean Six Sigma, SAFe, Certified Scrum Master (CSM), or Prosci Change Management.
• Experience facilitating workshops, stakeholder engagements, or training sessions to support adoption of new processes, tools, or governance frameworks.

Benefits

• Medical, dental, and vision insurance for full-time employees.
• Paid time off (PTO) and other paid leave options.

Pay

The anticipated salary range for this position is $111,045 – $118,064. Final compensation will be based on factors including experience, education, skills, geographic location, internal equity, market data, and applicable contract requirements.