Quality Improvement Analyst

Mission Statement

For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

Position Overview

The Quality Improvement Analyst for Acacia Network Housing (ANH) supports the Senior Director of Quality Improvement in overall administrative operations with a focus on Quality Improvement activities throughout the Acacia Network Housing Portfolios. This role involves data management, evaluation of programs, and compliance with regulatory standards.

Key Essential Functions

• Gather and analyze data from ANH programs
• Run daily, weekly, monthly, and quarterly reports as needed
• Analyze service delivery indicators and outcome measures to evaluate effectiveness
• Avoid difficulties hindering the accomplishment of service objectives
• Follow up with programs to ensure implementation and recommend procedures
• Develop and implement surveys and other related evaluations tools
• Issue, coordinate, and review corrective action plans (audits)
• Write comprehensive reports and corrective action plans
• Conduct comprehensive or focal audits of shelter sites
• Review program operations and compliance through site visits
• Participate in/conduct special investigations generated from client complaints
• Assist in the process of data collection and analysis
• Develop and monitor compliance tracking systems
• Develop and periodically update a quality improvement/compliance plan
• Attend monthly CQI meetings with programs
• Participation over ANH Quality Improvement committees
• Provide routine/scheduled and ad hoc audit reports

Requirements

• Bachelor’s Degree required, preferably Master’s in Social Work or other Quality Improvement related field
• Significant experience managing and working within the Transitional Housing/Shelter industry
• Familiarity with CARES, Shelter Performance System and other DHS/OTDA-related data, databases and performance tools/standards
• One (1) years-experience in project coordination and management
• Excellent presentation skills and significant knowledge and practical use of Microsoft office (Excel, Word, PowerPoint)
• Ability to prepare PowerPoints and other data presentation reports
• Leadership oriented, team builder, coaching approach
• Ability to communicate effectively orally and in writing
• Highly organized, motivated self-starter
• Excellent time management skills
• Ability to organize and maintain detailed records and meet deadlines