Organizational Development & Internal Communications Specialist

Responsibilities

• Develop and implement strategies to strengthen organizational culture, align initiatives with company values, and enhance employee engagement in partnership with Employee Experience.
• Design, administer, and analyze employee feedback mechanisms (e.g., engagement surveys, focus groups), translating insights into actionable recommendations.
• Partner with Talent leadership to identify and address organizational challenges and opportunities related to culture and employee experience.
• Lead and support organizational change initiatives by developing communication plans, stakeholder engagement strategies, and adoption frameworks.
• Partner with Employee Experience and Talent Development to support training and enablement for new processes, systems, or organizational structures.
• Provide consultative support to leaders and teams navigating change.
• Collaborate with Employee Experience (EE) and Talent Development (TD) to assess learning needs that support organizational goals and employee growth.
• Design and facilitate workshops, learning sessions, or team interventions focused on change management and team effectiveness.
• Support the Manager of Employee Experience in the evolution and implementation of performance management processes to ensure fairness, transparency, and alignment with organizational objectives.
• Assist the Director of Talent in evaluating and optimizing organizational structures, roles, and responsibilities to improve efficiency and effectiveness.
• Partner with the Implementation Manager on FiQuest change management release strategies to drive adoption.
• Support the Manager of Talent Development with the design of effective training experiences.

Qualifications

• 5+ years of progressive experience in organizational development.
• Proven experience designing and implementing OD interventions (e.g., culture initiatives, engagement programs, change management).
• Strong written and verbal communication skills with the ability to tailor messaging across audiences and channels.
• Exceptional interpersonal skills with the ability to build trust, influence stakeholders, and collaborate at all levels.
• Strong analytical skills with the ability to interpret qualitative and quantitative data.
• Able to manage multiple priorities in a fast-paced environment.
• High level of emotional intelligence, empathy, and discretion.