ORGANIZATIONAL DEVELOPMENT & COMMUNICATIONS SPECIALIST II - Tax Office

About the role

The Organizational Development & Communications Specialist will assist with the daily functions of the Tax Office, including performing professional-level duties to support the implementation of the Tax Office’s communication goals and operations. Responsibilities include coordinating communications, public information, media relations, and services to provide timely information to media and citizens regarding motor vehicle and property tax processes in Tarrant County. The role also supports organizational development initiatives by assisting with internal training, employee engagement activities, and evaluating communication effectiveness through surveys and analytics.

Responsibilities

• Assist with fielding inquiries from media, the public, and professional communities as needed or directed.
• Act as a spokesperson for the Tax Office when requested.
• Assist with all aspects of media relations, including drafting news releases, editorials, brochures, publications, reports, and website content.
• Organize and perform special research and projects, including writing scripts and speeches.
• Provide public information regarding the Tax Office and facilitate media requests for information and interviews.
• Arrange news conferences, interviews, and strategic media meetings to maintain ongoing communication between the Tax Office and media.
• Develop, design, and produce print and video materials for internal and external communications.
• Maintain knowledge of best practices in communications, organizational development, and related areas.
• Assist or train lower-level staff or interns, and may direct the work of clerical and support staff.
• Coordinate or assist with internal training sessions, employee recognition activities, and initiatives to strengthen internal communications and morale.
• Track communication effectiveness through analytics, surveys, and post-training evaluations, and provide recommendations for improvements.

Knowledge, Skills, & Abilities

• Excellent customer service and communication skills, both verbal and written.
• Ability to articulate information clearly and speak to groups of people.
• Ability to work in a fast-paced environment, stay organized, and prioritize workload.
• Ability to work independently and as part of a team.
• Competency with computers and Microsoft Office 365 Suite.
• Advanced analytical skills and proficiency with computer graphics software, photography, and video.
• Highly developed communication skills and techniques, including adherence to Associated Press Stylebook guidelines.
• Spreadsheet and word processing software experience or specialized software applications required.
• Ability to work cooperatively with employees across all Tax Office departments, media representatives, support staff, city and county officials.
• Familiarity with survey/assessment tools, employee engagement strategies, and organizational development best practices preferred.
• Ability to organize and effectively present ideas, concepts, and recommendations orally, graphically, and in writing.

Requirements

• Bachelor’s degree or equivalent work experience.
• One (1) year of experience writing and publishing public communications.

Preferred Requirements

• Prior experience in property tax and motor vehicle services.
• One (1) year of supervisory experience.
• Ability to develop, coordinate, and facilitate training and professional development activities.
• Six (6) months of money handling experience.
• One (1) year of experience creating and publishing video content.

Physical Demands, Work Environment, & Other Requirements

• May be required to bend, hear, keyboard, sit, stand, talk, work alone and with others, and work overtime.
• Must be able to lift up to 25 lbs.