Organ & Tissue Donation Support Specialist – Transplant Services Building

Responsibilities

• Join an exceptional Organ Procurement Organization.
• Effectively approach donor families and obtain and maintain consent to optimize the number of organ donors in the federally designated service area serving over 100 hospitals across the state.
• Provide excellence in donor family care through the Donor Family Services (DFS) Program.
• Contribute expertise in best practices in consent conversations and donor family care.
• Participate in and coordinate education to internal and external stakeholders.
• Participate in quality improvement and quality assurance and maintain regulatory standards.
• Provide support to others in their times of crisis and maintain self‑resilience.
• Consistently support the team’s shared work to family follow‑up, after‑action reviews, and correspondence.
• Respectfully and competently communicate, coordinate, and collaborate with colleagues and donor service area partners.
• Make an impact and be REMARKABLE!

Qualifications

• Bachelor’s Degree with focus on communication, human behavior, and social experience (e.g., Counseling, Social Work, Social Science, Chaplaincy, Psychology, Education or related fields). Relevant experience may be considered in lieu of education.
• Master’s Degree (preferred).
• 2 years of experience in family support (counseling, social work, hospice, palliative care, or education).
• Experience with organ donation, transplantation, or work within a health‑care related field such as an organ procurement organization, transplant, critical care, or hospice (preferred).
• Experience with grief support (preferred).

Licenses & Certifications

• Current, valid driver’s license issued by the state of residence (required upon hire).
• Must be at least 21 years old or have a minimum of three years of driving experience to operate a personal vehicle, patient/visitor vehicle, or standard UW Health fleet vehicle (required upon hire).

Schedule

1.0 FTE, 100 % day/evening/night shift position. On‑call coverage 3 days per week with an additional 8 hours of office time required.

Work location: UW Health Tissue and Donation building, 448 Science Dr., Madison, WI.