Order to Cash Account Manager

About the role

We are seeking a detail-oriented and customer-focused Account Manager Order to Cash (O2C) to join our finance team. The O2C Account Manager will manage the end-to-end order-to-cash process, including sales order entry, resolution variable data validation, invoicing, payment processing, customer account reconciliation, and dispute resolution. This role ensures smooth financial operations, accurate revenue recognition, and timely collections.

Essential Duties and Responsibilities

• Process sales orders accurately and in a timely manner.
• Validate sales order details including pricing, variable billing input, service frequency, and missed services.
• Cooperate with sales, operations, and customer service teams to ensure accurate sales orders.
• Generate and issue customer invoices in accordance with contractual terms.
• Monitor billing discrepancies and work cross-functionally with internal teams to resolve issues.
• Support the cash application team to correctly apply incoming payments to customer accounts and reconcile daily cash receipts.
• Investigate and resolve unapplied or misapplied payments.
• Follow up with customers on overdue accounts and maintain regular communication for timely collections.
• Oversee service lines representing the top 50-100 revenue-generating customers and 100 less site locations, likely on-demand work but typically standard customer invoicing requirements.
• Respond to customer inquiries regarding invoices, payments, and account statements.
• Aid in monthly closing activities related to accounts receivable.
• Generate O2C reports and dashboards as required by management.
• Ensure compliance with internal controls, policies, and audit requirements.

Additional Duties and Responsibilities

As required by management.

Knowledge, Skills, And Competencies

• Strong understanding of the O2C cycle and accounting principles.
• Proficiency in ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and MS Excel.
• Excellent attention to detail, organizational skills, and problem-solving abilities.
• Effective communication skills, both written and verbal.

Educational Qualifications/Job Experience Requirements

• Bachelor’s degree in accounting, Finance, Business Administration, or related field.
• Minimum 5+ years of experience in an Order to Cash, Accounts Receivable, or related finance role.
• Familiarity with Salesforce, AR automation tools, or billing platforms (preferred).

Schedule

Regular weekly schedule: weekends or holidays as needed.

Working Conditions/Physical Requirements

• Extended periods of work seated at a desk;
• Repetitive hand motions;
• Prolonged use of computer;
• Occasionally lift and carry up to 25 lbs.

Physical Requirements

• Ability to speak clearly (use of voice).
• Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception, and ability to adjust focus.
• Environment: Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment.
• Lights vary based on building requirements and may be adjusted within reason.
• Time constraints and related pressures to complete work are high.

Travel

0-5%