Order Taker - In-Suite Dining

About the role

The primary responsibility of the In‑Suite Dining Sales Agent is to provide exceptional service to Venetian Resort Hotel Casino guests in personal in‑suite dining and to provide amenity services. All duties are performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Responsibilities

• Answer the phones according to Venetian standards, using the defined script to greet guests and determine how to assist them.
• Take orders accurately, enter them into Micros, and coordinate with In‑Suite Dining (ISD) for appropriate service.
• Keep driver’s license and all boards up to date with arrivals, departures, and service needs.
• Respond to guest requests and answer questions about the Venetian Resort Hotel Casino and Las Vegas; research answers when necessary and respond appropriately.
• Know, adhere to, and practice all aspects of Unmatched Service Standards.
• Record all pertinent data into guest profiles as needed.
• Deliver and refresh all amenities.
• Be regularly checked by a supervisor to ensure proper handling of equipment and proper lifting techniques.
• Operate Micros to standards to order food and beverages.
• Record closed checks to SOPs.
• Assist in inventories of products, supplies, and equipment.
• Clean and maintain work areas to Venetian Resort Hotel Casino standards.
• Work in a non‑hazardous manner, avoiding self‑injury and unsafe work methods.
• Fulfill guests’ requests as long as they are safe, legal, and economically sound.
• Provide service or assistance to meet the needs of a guest, client, or customer, applying knowledge of department policies and procedures.
• Comply with departmental policies and procedures to complete service satisfactorily, requiring physical and mental dexterity.
• Expedite clerical processing, evaluate information, and take action based on that information to complete tasks or assignments.
• Use equipment, tools, or systems related to the proper performance of the service.
• Provide expertise based on information keyed, gathered, studied, processed, or reviewed.
• Maintain consistent and regular attendance.
• Perform other related duties as assigned.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma or equivalent.
• Ability to obtain and maintain an Alcohol Awareness (TAM) card, Food Handler’s Card, and any other required certification or license.
• Minimum 2 years of service experience in a first‑class hotel, casino, restaurant, or related hospitality area.
• Advanced understanding of food and beverage products, including wine and spirits knowledge.
• Demonstrated experience with point‑of‑sale equipment and/or computers.
• Ability to communicate clearly and effectively in English, both spoken and written.
• Proficiency in at least one additional language.
• Excellent professional presentation and grooming.
• Ability to answer questions with a brief yet complete explanation of menu items, ingredients, and preparation.
• Use proper phone etiquette.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Ability to understand guests’ service needs.
• Ability to work cohesively with other team members.
• Capability to give direction, review the work of others, and provide guidance and counsel to achieve department goals.
• Maintain a positive attitude toward work and interact with hotel guests in a congenial and polite manner.
• Address stressful situations with clients with dignity, tact, and politeness.
• Strong interpersonal skills for effective communication with guests and team members of diverse backgrounds.
• Willingness to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

• Ability to physically access all areas of the property and drive areas, with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers.
• Ability to interact appropriately and effectively with guests, management, team members, and outside contacts.
• Capability to walk, stand, stretch, bend, and kneel for prolonged periods.
• Ability to work in a fast‑paced and busy environment.

Company Standards of Conduct

All Venetian Resort team members are expected to conduct themselves in a professional manner at all times, observing the company’s standards, work requirements, and rules of conduct.