Order Services

About the role

WAGO is seeking a detail‑oriented and motivated Order Services professional to join our dynamic team and play a vital role in daily operations. The position involves essential sales and order management duties in strict accordance with procedures and methods to ensure accuracy and customer satisfaction. The employee serves as a key point of contact for processing transactions, maintaining high operational standards and supporting broader sales objectives.

Responsibilities

• Implement scanning requirements for Customer Service Department.
• Invoice processing – match and enter online invoices.
• Accurately enter daily customer sales orders.
• Use various programs: SAP ERP, SAP CRM, EDI, and DocXScan to process orders.
• Review backlog of orders to assure timely release.
• Participate in ongoing product training and product update meetings.
• Under the ISO Quality Manual, obtain knowledge of how to access and properly utilize the manual.
• Ensure compliance with WAGO’s safety policy and OSHA; all procedures must comply.
• Communicate via e‑mail or phone with customers and WAGO Regional Sales Managers on order‑related issues such as pricing, part numbers, or delivery dates.
• Work directly with all departments within WAGO to properly process customer orders.
• Use ELO‑Connect to archive customer orders and e‑mail correspondence to the SAP order.
• Additional job‑related duties may be assigned as required.

Requirements

• High school diploma or equivalent experience.
• Proficient use of ten‑key calculator and keypunch skills.
• Computer skills with experience in Microsoft Word, Excel & Outlook.
• Demonstrated ability to follow through and prioritize multiple tasks.
• High level of accuracy and attention to detail.
• Professional and friendly demeanor.

Benefits

• Competitive salary.
• Comprehensive benefits package including medical, dental, vision.
• Company‑paid insurance plans – life, AD&D, short‑term disability and long‑term disability.
• Retirement 401(k) plan.