Order Service Rep

Role and Responsibilities

• Provide outstanding service to clients by being the liaison between them and other aspects of the business.
• Enter and process orders from start to finish, serving as the primary support and point of contact for the salesperson.
• Enable a culture where Arizona Home and Appliance Core Values come to life.
• Receive and process starts from all builders, ensuring accurate entry, logging in appropriate folders, and verifying information against contracts.
• Upload backup to support order and verify order details against builder documents.
• Communicate with purchasing on orders requiring special pricing or updates.
• Utilize the systems order monitor screen to track, confirm, and update orders as needed.
• Take inbound calls and emails from customers, sales, and support staff.
• Serve as the Point of Contact for any questions regarding the order.
• Cook up with other departments to ensure all customer issues are appropriately and efficiently resolved.
• Utilize the Ticket System Tool to provide consistent and thorough communication and follow documentation on all service-related matters.
• Maintain good communication and rapport with everyone in the customer journey, including builders, manufacturers, warehouse and dispatch workers, and service technicians.

Qualifications and Education Requirements

• Strong customer service skills
• Good PC skills, especially knowledgeable in Outlook, Excel, and Word
• Organizational and time-management skills
• Decision-making skills
• The ability to develop, implement, and assess performance metrics
• Excellent communication skills

Preferred Skills

• 1+ year in Customer Service environment

Additional Notes

This position is office based, typically sitting at a desk - requiring dexterity to be able to utilize phone, computer, and manuals, binders.