Customer Service Rep

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties And Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Employee Discounts
• Flexible Schedule
• Opportunity for Advancement

Company Information

• Reports to: Club Manager
• Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
• Job Title: Customer Service Representative
• Company: Planet Fitness
• Location: United States, Canada, the Dominican Republic, Panama, Mexico and Australia

Compensation

$11.75 per hour

Contact Information

To find your perfect fit, search for a club opportunity near you.

Additional Resources

• Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
• Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters.
• We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.
• If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it.
• Join the Planet Fitness community and make a difference on our Planet.