Order Processor (Bilingual Required - Eng/Span) - MultiPro Property Solutions

What You’ll Do

• Manage Order Processing: Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
• Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or escalate as needed.
• Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
• Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
• Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
• Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
• Assist with account setup, manage client property information, and ensure smooth communication across teams.

What We’re Looking For

• Experience: 2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus.
• Educational Background: High school diploma or GED required; additional coursework or degree preferred.
• Bilingual: English/Spanish required.
• Tech-Savvy: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); Salesforce experience highly preferred.
• Customer-Focused: Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism.
• Organized & Detail-Oriented: Strong ability to multitask, prioritize, and ensure accuracy in a fast-paced environment.
• Professional & Independent: Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision.
• Collaborative: Comfortable working with cross-functional teams to meet client needs.

Compensation & Work Environment Details

• Hourly Range: $19.50 - $21.50
• Schedule: Monday - Friday, 9:00 AM - 6:00 PM MT.
• Must be able to work Pacific/Mountain Time hours while supporting clients, branch teams, and field operations across all U.S. time zones, adapting communication and prioritization as needed.
• Work Location: This position can be based in the following state(s): Colorado.
• Candidates must reside in the state at the time of hire.

Why You’ll Love Working With Us

• Comprehensive Benefits: Health Benefits, Financial Security, Paid Time Off, Professional Development, Additional Perks.
• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts.
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage.
• Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day.
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.

Why MultiPro?

• We recognize talent, reward ambition, and promote from within.
• We believe in work hard, grow fast.
• We encourage innovation and foster a culture of continuous learning and development.
• We offer competitive compensation and benefits packages tailored to each individual's unique situation.

Application Information

The application window is anticipated to close 60 days from the date the job is posted. Ready to deliver exceptional client experiences and grow your career? Apply today and be part of what’s next at MultiPro. Are you a current Valet Living employee? If so, click here to apply.

MultiPro Property Solutions is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.