Order Processor (Bilingual Required - Eng/Span) - MultiPro Property Solutions

What You’ll Do

• Manage Order Processing: Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
• Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or escalate as needed.
• Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
• Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
• Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
• Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
• Assist with account setup, manage client property information, and ensure smooth communication across teams.

What We’re Looking For

• Experience: 2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus.
• Educational Background: High school diploma or GED required; additional coursework or degree preferred.
• Bilingual: English/Spanish required.
• Tech-Savvy: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); Salesforce experience highly preferred.
• Customer-Focused: Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism.
• Organized & Detail-Oriented: Strong ability to multitask, prioritize, and ensure accuracy in a fast-paced environment.
• Professional & Independent: Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision.
• Collaborative: Comfortable working with cross-functional teams to meet client needs.

Compensation & Work Environment Details

• Hourly Range: $18.00 - $20.00
• Schedule: Monday - Friday, 8:00 AM - 5:00 PM PT/ 9:00 AM - 6:00 PM MT.
• Must be able to work Pacific/Mountain Time hours while supporting clients, branch teams, and field operations across all U.S. time zones, adapting communication and prioritization as needed.
• Work Location: This position can be based in the following state(s): Utah or Nevada. Candidates must reside in the state at the time of hire.

Why You’ll Love Working With Us

• Comprehensive Benefits: Health Benefits, Financial Security, Paid Time Off, Professional Development, Additional Perks.
• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts.
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage.
• Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day.
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.