Order Processor (Bilingual Required - Eng/Span) - MultiPro Property Solutions

What You’ll Do

• Manage Order Processing: Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
• Client Support: Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or escalate as needed.
• Relationship Management: Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
• Service Coordination: Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
• Documentation & Reporting: Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
• Customer Satisfaction: Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
• Administrative Support: Assist with account setup, manage client property information, and ensure smooth communication across teams.

What We’re Looking For

• Experience: 2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus.
• Educational Background: High school diploma or GED required; additional coursework or degree preferred.
• Bilingual: English/Spanish required.
• Tech-Savvy: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); Salesforce experience highly preferred.
• Customer-Focused: Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism.
• Organized & Detail-Oriented: Strong ability to multitask, prioritize, and ensure accuracy in a fast-paced environment.
• Professional & Independent: Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision.
• Collaborative: Comfortable working with cross-functional teams to meet client needs.

Compensation & Work Environment Details

Hourly Range: $18.00 - $20.00
Schedule: Monday - Friday, 8:00 AM - 5:00 PM PT/ 9:00 AM - 6:00 PM MT.
Must be able to work Pacific/Mountain Time hours while supporting clients, branch teams, and field operations across all U.S. time zones, adapting communication and prioritization as needed.

Work Location: This position can be based in the following state(s): Utah or Nevada. Candidates must reside in the state at the time of hire.

The final compensation offered will be determined based on various factors, including the candidate's location, experience, and skill set. As such, it may fall outside the range listed above.