Order Processing Specialist (Curries)

About the role

Curries (an ASSA ABLOY company) is expanding our Order Management Team with an on-site Order Processing Specialist position based at our regional manufacturing facility in Mesquite, Texas. ASSA ABLOY is a global leader in opening access solutions, specializing in steel doors and frames for commercial markets such as hospitality, healthcare, aerospace, defense, sporting venues, and education.

Responsibilities

• Accurately enter and process customer orders into the system for production, including interpreting product specifications and researching drawings.
• Perform all duties related to processing customer orders with a high degree of accuracy, handling orders ranging from basic stock to highly configured.
• Assist customers with technical inquiries and problems while maintaining appropriate metrics and KPIs.
• Communicate with customers regarding discrepancies, order conflicts, and shipping delays.
• Follow up to ensure customer issues are resolved promptly and thoroughly.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.
• Promote a safe and harmonious working environment, adhering to the ASSA ABLOY Code of Conduct and Health & Safety Policy.
• Perform other duties as required.

Requirements

• High School Diploma or GED.
• Proficiency with math, basic geometry, and algebra skills.
• Previous exposure to reading schematics, blueprints, renderings, or architectural drawings is highly desirable.
• Excellent computer skills (Word, Excel, Internet, email, etc.).
• Proficient communication skills, both verbal and written.
• Strong analytical, problem-solving, organizational, and follow-up skills with a sense of urgency.
• Ability to excel in a fast-paced environment.
• Previous experience or exposure to the Door, Building Materials, and/or Hollow Metal industries is highly desirable.

Benefits

• Competitive salary.
• Paid vacation, sick time, and company holidays.
• Medical, dental, vision, short- and long-term disability, life, and AD&D insurance.
• 401(k) program with company contributions.
• Tuition reimbursement and learning/career development opportunities.
• Flexible spending and employee assistance program.
• Discount portal.
• Recognition, well-being, and employee experience programs.