Order Operations Supervisor

About the role

We specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency, and respiratory illnesses. The Order Operations Supervisor provides day-to-day leadership and operational oversight of an assigned Order Operations team, including direct people leadership, coaching, training, performance management, and escalation support, while monitoring productivity, quality, and service metrics.

Responsibilities

• Lead and supervise an assigned Order Operations team to ensure timely, accurate, and compliant processing of patient orders in alignment with department and company goals.
• Coach, develop, and support direct reports through structured onboarding, ongoing training, regular one-on-one meetings, and performance feedback.
• Develop and monitor individual and team performance metrics, analyze trends, and implement actions to improve productivity, quality, and service levels.
• Manage daily workflow, staffing, scheduling, and prioritization to meet operational demands and service expectations.
• Conduct documented performance evaluations, corrective actions, and employee development planning in accordance with company policies.
• Create, maintain, and reinforce standard work instructions, training materials, and process documentation to support consistency and audit readiness.
• Resolve escalated operational, documentation, or reimbursement issues by coordinating with internal stakeholders and ensuring timely resolution.
• Partner cross-functionally with Sales, Education, Compliance, Quality, and other Order Operations teams to improve processes and the overall customer experience.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Minimum of 2–4 years of experience leading a team and/or supporting healthcare order processing, reimbursement, insurance authorization, or regulated operational workflows.
• Demonstrated ability to coach, develop, and manage employee performance in a fast-paced, deadline-driven environment.
• Strong communication, interpersonal, and coaching skills with the ability to influence, motivate, and build engagement across teams.
• Ability to analyze performance data and metrics to drive productivity, quality, and continuous improvement.
• Strong organizational, problem-solving, and decision-making skills with the ability to manage competing priorities.
• Proficiency with Microsoft Office tools (Outlook, Teams, Excel) and ability to learn operational systems quickly.
• Ability to perform all job duties while maintaining compliance with regulatory and privacy requirements, including HIPAA.

Preferred Qualifications

• Bachelor’s degree in Business, Leadership, Healthcare Administration, Operations Management, or a related field.
• Experience in medical device, outpatient DME, insurance, revenue cycle management, Medicare, or reimbursement environments.
• Working knowledge of medical terminology, payer requirements, and healthcare regulatory standards.
• Experience supporting audits, policy interpretation, or quality assurance in a regulated healthcare setting.
• Experience leading process improvement, automation, or change management initiatives.

Benefits

• Medical, dental, and vision benefits
• Retirement benefits
• Employee stock purchase plan
• Paid time off, parental leave, family medical leave, and volunteer time off
• Additional leave programs
• Life insurance and disability coverage
• Other life and work wellness benefits and discounts

Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Pay

US Pay Range: $61,500 – $86,205 USD. Offers may differ based on candidate location, job-specific knowledge, skills, and experience.