Order Management Team Lead

About the role

Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We build the software and hardware that broadcast networks, streaming services, sports leagues, post-production studios, government agencies, and enterprise media teams rely on to create, monitor, and distribute video at scale. This role is for an Order Management Team Lead within our Accounting team.

Location

US Hybrid (50% Remote/50% In Beaverton, OR Office)

Work Authorization

Candidates must be legally authorized to work in the United States. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future.

The Opportunity

As our Order Management Team Lead, you will personally own the most complex transactions, set the standards the team works to, and serve as the go-to resource for our two US-based Order Entry Specialists and our accounting partner in the UK. This is a senior individual contributor role with no direct reports.

What You Will Do

• Own end-to-end processing of our most complex, high-value, and escalated customer orders, including multi-product bundles, multi-year subscriptions, channel partner deals, and global ship-to arrangements
• Enter, validate, and release customer orders in Business Central, checking pricing, payment terms, product configurations, discount approvals, and bookings rules against the signed quote and any approval documentation on file
• Process the full mix of Telestream orders: perpetual software licenses, SaaS and term subscriptions, hardware appliances, professional desktop tools, renewals, add-ons, and bundled solutions that combine more than one of these
• Coordinate every software order with our Licensing Specialist so customers receive the right product activation, license keys, and entitlement details on the correct timeline
• Work with supply chain and production teams to release hardware shipments from our US and UK locations, confirm inventory allocation, capture serial numbers, and follow shipments through to delivery
• Serve as the team's senior point of expertise for order discrepancies, exception handling, and customer-specific requirements; when a customer flags a missed entitlement, a sales rep questions how an order was booked, or finance needs a transaction researched, the answer routes to you
• Provide lead-level guidance, training, and quality coaching to our two US-based Order Entry and Inventory Specialists and our accounting team member in the UK, without formal supervisory authority
• Establish, document, and continuously refine standard operating procedures for order entry, order processing, and inventory management so the team's work is consistent across regions and product types
• Step into close-mode rhythm at month-end and quarter-end, supporting bookings reconciliation, late-order cutoffs, and inventory adjustments alongside finance leadership
• Provide documentation, transaction trails, and reporting in support of internal audits, external audits, and customer-facing compliance reviews
• Protect the confidentiality of customer, pricing, and organizational information at all times

Requirements

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field
• Five or more years of experience in order administration, order management, inventory management, or a related operational function
• OR a combination of education and related experience
• Demonstrated experience as a senior or lead-level contributor on an order administration team, including informal coaching, training, or quality oversight
• Strong knowledge of order-to-cash processes, order entry workflows, and inventory management principles
• Experience handling multiple product types (perpetual licenses, subscriptions, hardware, and bundled solutions)
• Proficiency in ERP systems (Business Central or similar) for order processing and inventory management
• Strong attention to detail and accuracy, with a proven track record of identifying and resolving order discrepancies
• Excellent written and verbal communication skills, with the ability to collaborate across sales, finance, licensing, and supply chain teams
• Strong organizational skills and the discipline to manage competing priorities against recurring deadlines

Bonus Points For Experience

• Supporting a multinational organization with global order processing requirements
• Familiarity with Salesforce or similar CRM platforms as part of the order management workflow
• Experience with software licensing and entitlement management processes
• Familiarity with Snowflake or similar data platforms for order and inventory reporting
• A background in the technology or media industry

Benefits

• Day-one medical, dental & vision coverage
• 100% company-paid life + disability insurance
• 401(k) with a sweet company match (up to 8%)
• Quarterly HSA boosts & flexible spending accounts
• Flexible time off (salaried) or PTO (hourly) + generous paid holidays
• Pet insurance (yes, your dog gets benefits too)
• Legal plan + extras like accident & critical illness coverage