Order Fulfillment Team Lead

About the role

The role of Order Fulfillment Team Lead is responsible for overseeing the efficient and accurate processing of orders, ensuring customer satisfaction and meeting company goals.

Responsibilities

• Oversee daily operations of the order fulfillment team
• Ensure timely and accurate order processing
• Monitor inventory levels and manage stock replenishment
• Resolve customer inquiries and complaints
• Train and mentor team members
• Collaborate with cross-functional teams to improve processes

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, or related field
• Minimum 3 years of experience in order fulfillment or supply chain management
• Proven ability to lead and motivate a team
• Strong organizational and time management skills
• Excellent communication and problem-solving abilities

Qualifications

• Proficiency in Microsoft Office Suite
• Experience with warehouse management systems
• Knowledge of e-commerce platforms

Skills

• Leadership and team management
• Inventory management
• Customer service
• Problem-solving

Benefits

• Competitive salary package
• Flexible work schedule
• Professional development opportunities
• Health insurance benefits

Pay

• $50,000 - $60,000 annually

Schedule

• Full-time position
• Monday through Friday, 9:00 AM - 5:00 PM