Order Management Team Lead

About the role

The Order Management Team Lead is responsible for ensuring the accuracy, integrity, and timely execution of complex post-sale customer and vendor orders. This role partners closely with Sales, Accounting, and Supply Chain to review, validate, and optimize order structures, monitor order lifecycles, and proactively mitigate risks that could impact fulfillment, invoicing, or revenue.

Responsibilities

• Own and execute end-to-end post-sale order management for customer and vendor transactions from entry through fulfillment with minimal oversight
• Support pre-sales activities by partnering with Sales to build accurate orders and provide guidance on order best practices prior to submission
• Proactively review, structure, and validate internal sales orders in alignment with approved quotes and complex deal constructs
• Closely partner with pre-sales, Account Executives, and Sales Operations to shape order strategy upstream and ensure clean order builds prior to submission
• Generate, submit, and strategically manage purchase orders to vendors, optimizing for accuracy, timing, and business impact
• Provide advanced monitoring of the order lifecycle, anticipating risks and driving timely, accurate delivery outcomes
• Maintain comprehensive visibility into order status and independently resolve delays, discrepancies, or fulfillment risks
• Provide Sales and Sales Operations with timely, accurate updates on order status, risks, and trends
• Collaborate cross-functionally with accounting to ensure alignment across accounts receivable and accounts payable processes
• Conduct detailed investigation and analysis of cost incurred and forecasting across all orders, not limited to assigned workload
• Perform monthly inventory reviews in partnership with accounting to ensure accuracy and financial alignment
• Analyze shipment, delivery, and contract variables to forecast invoicing timelines and identify potential revenue impacts
• Lead complex RMA processes with customers and vendors, ensuring efficient resolution and strong customer experience
• Partner strategically with warehouse and logistics teams to optimize shipment execution and manage aged inventory disposition
• Serve as a primary point of contact and resource for other Order Managers, providing guidance on process and issue resolution
• Maintain strong availability and responsiveness to support the broader Order Management team as needed
• Provide an additional layer of oversight by auditing orders for accuracy and monitoring invoice timeliness to reinforce team accountability
• Lead and facilitate training on designated business operations topics (e.g., RMA, forecasting, cost-incurred analysis)
• Participate in recurring leadership and cross-functional meetings to provide operational insight and recommendations
• Leverage deep business acumen to maximize Red River’s buying power
• Identify, prioritize, and drive continuous improvement initiatives across supply chain and order management processes, including manager-directed process cleanup efforts
• Execute assigned order workload in full compliance with established processes and quality standards
• Communicate professionally and effectively with both internal and external stakeholders
• Maintain and continuously enhance documentation to ensure compliance with company policy, contractual obligations, and governmental regulations
• Ensure adherence to ISO 9001, Supply Chain Manual, and Supply Chain Risk Management procedures while identifying areas for improvement

Requirements

• Experience with Microsoft Office Suite, particularly with Excel
• 2 Year degree or relevant experience
• 7+ years in an order management role, project management, buyer/procurement, or similar function
• Experience interacting with external customers in support of customer success
• Experience working with Finance A/P and A/R departments
• Understanding of ERP and CRM business systems, or similar

Qualifications

• U.S. Citizenship Required
• Red River offers a competitive salary, excellent benefits and an exceptional work environment.

Benefits

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here.

Pay

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here.

Schedule

This position is an office/remote office position that requires remaining in a stationary position for multiple hours throughout the workday. This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.