Order Management Supervisor

Tasks and Duties

• Review and support with day-to-day operations
• Support product with checking local charges and agreement quotes to ensure potential branch losses are minimized
• Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team
• Take an active role in the transition of new business/updates to existing business
• Grow department revenue in line with District budget target and management expectations
• Be open to implementing new system changes and enhancements into your department
• Be involved and suggest system/process improvements
• Aid the Manager with EPE’s on the department in line with the 3+1 Initiative
• Aid the Manager with key staff with goal setting and monitoring development
• Support the Manager as required and applicable in the following areas:
• Maintain accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Manage accounts payable to vendors, utilizing BNP
• Manage intercompany accounting discrepancies via AJAX report
• Support billing of customer invoices
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees

Core Competencies

• Employee Development
• Employee Development: In conjunction with department leadership, properly on-boards new hires and ensures team members have clear expectations.
• Employee Development: Provides frequent feedback that is timely, accurate, and honest.
• Employee Development: Participates in regular one-one-ones and an annual review for employees.
• Employee Development: Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth.
• Employee Development: Ensures employees complete 52 hours of relevant training each year and that required training is completed timely.
• Employee Development: Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations.
• Employee Development: Promotes employee engagement and team vision, commitment and trust.
• Financial Excellence
• Financial Excellence: Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include: reviewing accounts receivable, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses.
• Financial Excellence: Take primary role in billing BNA Order Management customers.
• Operational Excellence
• Operational Excellence: In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics.
• Operational Excellence: Monitors department process flow while constantly looking for areas to improve efficiency and customer service.
• Operational Excellence: Assists with managing capacity and productivity of department and team members
• Business Development
• Business Development: Assists department leadership with growing the product's business through involvement in sales and retention programs.
• Business Development: Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer.
• Business Development: Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team

Qualifications

• Six months to one year related experience and/or training or equivalent combination of education and experience
• Expeditors company policies and procedures knowledge
• Meet company standards of 52 hours training per year, including as needed management/leadership training
• A good understanding of Expeditors’ products, services and systems
• Strong market and competition knowledge
• Good Microsoft Office skills (Excel, Word etc.)
• Excellent oral and written communication skills
• Proven negotiation skills

Additional Information

THIS POSITION IS IN PERSON ONLY, DOES NOT SPONSOR WORK VISA'S, AND HAS NO RELOCATION ASSISTANCE.

Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus