Order Management Specialist | Remote, USA

This position is fully remote and can be hired anywhere in the continental U.S.

Responsibilities

• Review and validate incoming sales orders against customer purchase orders (POs), OEM/Distributor cost quotes, and applicable contract terms and conditions.
• Ensure orders comply with relevant FAR/DFARS clauses and contract‑specific requirements prior to activation.
• Perform quality‑assurance checks to confirm pricing, part numbers, quantities, and contract references are accurate and complete before releasing orders.
• Activate validated sales orders in accordance with established sales operations procedures.
• Partner with the Sales and Inside Sales teams to identify, research, and reconcile order discrepancies, including pricing mismatches, quote variances, and incomplete PO documentation.
• Serve as a point of contact for order‑related questions, escalating complex issues to the Senior Director of Sales Operations as needed.
• Track order fulfillment status after a PO is submitted to the Distributor/OEM to ensure timely and complete delivery.
• Ensure customers receive required documentation, including proof of delivery/shipment, license keys, and other deliverables.
• Upload and maintain proof of delivery (POD) and related documentation in the Salesforce repository, keeping records audit‑ready.
• Work with the Sales Operations Team to keep Standard Operating Procedures (SOPs) and order‑management processes current, streamlined, and consistently followed.
• Recommend improvements to enhance order accuracy, cycle time, and compliance.
• Provide after‑hours support during peak business periods (end of month, end of quarter, federal fiscal year end) to ensure timely order processing and fulfillment.

Requirements

• High School Diploma or equivalent.
• 0–2 years of experience in order management, sales operations, procurement, contract administration, or a related field.
• Strong attention to detail with a commitment to accuracy and data integrity.
• Ability to work collaboratively across sales, operations, and finance teams.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Exposure to or basic understanding of FAR/DFARS and federal contract terms and conditions.
• Experience with Salesforce or a comparable CRM/order‑management system.
• Familiarity with OEM/Distributor quoting and procurement processes within the IT or cybersecurity reseller environment.
• Interest in growing a career in sales operations or contract management.

What You Can Expect From Optiv

• Work/life balance.
• Professional training resources.
• Creative problem‑solving opportunities and the ability to tackle unique, complex projects.
• Volunteer opportunities through “Optiv Chips In,” encouraging community engagement.
• Technology and support needed to work productively from home.